VOIP Administrator
: Job Details :

Note: If you are CURRENTLY employed at Children's and/or have an active badge or network access, STOP here. Submit your application via Workday using the Career App (Find Jobs).Work ShiftDayWork Day(s)Monday-FridayShift Start Time8:30 AMShift End Time5:30 PMWorker Sub-TypeRegularChildren's is one of the nation's leading children's hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We're committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children's.Job DescriptionInstalls, configures, maintains, and supports network components and infrastructure according to Information Systems & Technology standards and industry best practices. Serves as part of team responsible for designing, developing, and maintaining a scalable, highly available network architecture that meets business objectives and service level agreements.Experience2 years of experience in a technical support position supporting a Cisco Collaboration environment:Call Manager TelepresenceWebexCisco Unity ConnectionCisco Unified Border ElementVoice gateways MGCP and SIPPRI/T1, analog FXO/FXS Cisco Unified Survivable Remote Site Telephony (SRST)IP phones (8851, 8832)Preferred QualificationsBachelor's degree1 year of experience in a healthcare settingExperience in traditional private branch exchange and voicemail system integration to a unified communications environmentExperience in a technical support position supporting Cisco Unified Contact Center EnterpriseEducationAssociate's degree in Management Information Systems, Information Systems, related field, or equivalent experienceCertification SummaryNo professional certifications requiredKnowledge, Skills and AbilitiesUnderstanding of the Cisco Collaboration solutions architecture (Expressways, Webex, Call Manager, Unity Connection, Video Mesh, Cisco Unified Border Element, Telepresence, E.164)Knowledge of how to configure the IP Phone signaling protocols of Session Initiation Protocol (SIP), Media Gateway Control Protocol (MGCP)Knowledge of how to integrate and troubleshoot Cisco Unified Communications Manager with LDAP for user synchronization and user authenticationKnowledge of how to implement Cisco Unified Communications Manager provisioning featuresKnowledge of Cisco Unified Communications Manager (12.5 and above)Knowledge of Cisco Unity Connection (12.5 and above)Knowledge of voice gateways, e.g., MGCP, SIP, digital PRI/T1, analog FXO/FXS, Cisco Unified Border Element, SRSTKnowledge of Cisco Unified Survivable Remote Site Telephony (SRST)Knowledge of Cisco Unified Contact Center EnterpriseJob ResponsibilitiesProvides level 1/2 support and troubleshooting to resolve customers and network issues.Participates in daily and after-hours on-call support for network operating needs.Available 24/7 for issues and problem escalations during On-Call rotationParticipates in P1 leadership escalation management when requested.Monitors systems alerts and performance/utilization reporting.Troubleshooting network problems and outages and schedules/implements patches, upgrades, hot fixes, and security configurations.Assisting unified communications engineering team with maintenance-related upgrades to all Collaboration systems.Troubleshooting dial plan and call routing in Cisco Unified Communications ManagerTroubleshooting Public Switched Telephone Network (PSTN) access using MGCP, SIP and PRI gatewaysConfiguring calling privileges in Cisco Unified Communications ManagerMaintaining a globalized call routing within a Cisco Unified Communications Manager clusterMaintaining and troubleshooting media resources in Cisco Unified Communications ManagerConfiguring endpoints and commonly required featuresConfiguring and troubleshooting Cisco Unity Connection usersConfiguring and troubleshooting Cisco Unity Connection call handlersChildren's Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.Primary Location Address1575 Northeast Expy NEJob FamilyIT Architecture & Design