Description:
Coordinate the Hospice volunteer program
Requirements:
EDUCATIONAL QUALIFICATIONS:
- Bachelor's degree in healthcare administration, social service, public relations or related field
- Two years experience in human services field
- Experience working with volunteers preferred
- Active client contacts within the past two years
KNOWLEDGE AND SKILLS:
- Knowledge of and commitment to the hospice philosophy of care
- Ability to work on an interdisciplinary team
- Ability to work a flexible schedule
- Ability to work well with others in a supervisory role
- Willingness to work with patients/families regardless of race, color, creed, age or sexual orientation. Must respect their beliefs and philosophy with an attitude of openness and receptiveness
TRAINING-Initial And Ongoing:
- Complete Hospice volunteer/staff training program
- Complete Hospice orientation program
- Obtain eight hours of continuing education per year, including mandatory safety in-service
- Attend minimum of six staff meetings per year
DUTIES AND RESPONSIBILITIES:
- Assist in orienting new team members
- Participate in quality improvement program
- Adhere to strict confidentiality
- Adhere to safety policy and practices
- Complete employee time record accurately per policy
- Cooperate with all government agencies and outside auditors
- Assist with updating policies and procedures as appropriate
- Complete annual TB screening
- Assure all license, certifications, continuing education information and any other required documentation are submitted to human resources and kept current
- Maintain up-to-date documentation required and specified in Hospice policy and procedure
- Perform other duties assigned by supervisor
- Coordinate program for recruiting, screening, training, assigning and evaluating volunteers
- Assist with organizing and conducting volunteer/staff training programs on a regular basis
- Develop and implement appropriate continuing education programs for volunteers
- Provide on-going support and encouragement for all volunteers to enhance participation
- Develop new and improved roles of services for volunteers
- Provide messages/reminders through Phonetree System
- Coordinate publication of monthly activity calendars and newsletters for volunteers/chaplains
- Supervise volunteers and assure adherence to all policies and procedures
- Participate in Hospice staff development and information exchange with other health professionals
- Act as a resource person for both internal and community organizations
- Complete all patient/family volunteer assignments as specified in policy and procedures
- Act as liaison between volunteer and staff
- Schedule volunteers to assist with special projects
- Coordinate annual volunteer recognition event
- Assist bereavement coordinator with planning volunteer roles in annual memorial service
- Maintain volunteer personnel files in accordance with policy
- Maintain accurate records of all volunteer hours
- Review volunteer section of monthly cost report
- Participate in coordination of annual Unifour volunteer conference
- Complete volunteer award nominations
- Be available daily to provide direction to volunteer support specialist
- Review timesheets for accuracy and approve
- Coordinate continuing education for volunteer staff
- Complete reports and other statistical data as requested
- Interview, hire and supervise volunteer support specialist
- Complete direct report required performance evaluations with clinical competency evaluations
PHYSICAL QUALIFICATIONS:
- Visual acuity to read written documentation and computer tasks
- Speech and hearing skills necessary for telephone interaction and face to face contact
- Ability to sit as required to perform duties
- Ability to stand, bend and lift an average of 30 pounds
- Manual dexterity with the ability to manipulate office equipment and complete written documentation
- Ability to walk, squat, kneel, climb and balance
SPECIAL REQUIREMENTS:
- Must have an automobile with required insurance coverage and a state driver's license
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