The VP of Account Management will play a critical role in managing a high-performing team and growing ExecOnline s renewable ARR, client retention and client expansion efforts. Reporting to our SVP of Sales, in addition to day-to-day team management, revenue responsibilities and forecasting, this leader will play a key role in partnering with key internal stakeholders to ensure the product meets the demands of our existing and future clients.
What you ll do:
- Successfully step in and close individual business when needed
- Collaborate with the ability to motivate those around you to produce exceptional results in a remote-first environment
- Demonstrate superb emotional intelligence and an eagerness to constantly build new skills as a manager and leader
- Thrive in a growing and ever-changing fast-paced environment
- Believe in and commit to maintaining a diverse and inclusive team environment
- Influence product development based on customer feedback
What positions you for success:
- 2-5 years of successfully managing a growing account management or client success department/organization within a growing SaaS start-up.
- Proven track record of exceeding revenue goals and managing a team against enterprise renewals.
- Successfully coached and managed teams against cross-sell and upsell goals within active accounts through introducing new products and expanding access points for existing products.
- Experience managing against metrics and KPIs related to account health and client service such as onboarding, activation, and adoption success
- Experienced in forecasting weekly and quarterly revenue outlook against ARR and NRR goals.
- Experience working with data regularly. Analytical skills and hands-on experience with CRM and sales tools to make strategic decisions and drive team performance
- Has successfully implemented playbooks and has coached on process implementation in a fast-paced startup environment
At ExecOnline, we are committed to fair, equitable, and competitive compensation practices. The base salary for this role is160,000-$190,000. During the interview process, total compensation will be determined in alignment with market data, team equity, and the experience & capabilities of each candidate. Sales roles will also be eligible for a performance-based incentive plan.
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