Location: all cities,NY, USA
Position Title: VP of Business Excellence Pay 18 Reports To: VP of Operations Salary: $180,000-$215,000Other Forms of Compensation: 30% Bonus Eligibility + Comprehensive Benefits Package Become part of Restaurant Associates, the industry's leading provider of dining and event catering for someof the nation s most prestigious museums, performing arts centers and corporations! Voted Glassdoor s Employee Choice Awards- Best Places to Work in 2021, This is R/A ! This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search' in MyOpportunity to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email then you can check the status under Careers in MyOpportunity by clicking on ‘referral tracking.' For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email here to view the step-by-step instructions to refer a friend to this position. Job SummaryThe VP of Business Excellence role, is a senior strategic regional role that drives operational excellence in the service and experiences within the Food at Google program across the Americas region, including cafe, food spots and events catering operations across the Americas region. This role will help identify strengths and improvement opportunities, audits, motivates, trains, develops and directs team members to deliver exceptional hospitality and accomplish daily projects and administrative tasks in line with all client and company guidelines. This position oversees the project management, operational and administrative tasks, including financial management and analysis, sanitation and safety pertaining to the projects they are actively managing. The VP of Business Excellence will lead a team as well as focus on innovative hospitality and creating the cafe and food spot experience for the Food at Google program in order to support operational excellence. This position reports into the COO for Compass at Google, and will leverage their strong project management, communication, hospitality, operational and financial skills to partner with key stakeholders (culinary, nutrition, marketing, behavioral science, concept development, procurement, risk management, operations and people) to promote the highest standards, Food at Google expectations and enhance user (partner) experience. The role will be responsible for managing operations in Compass @ Google sites across the Americas & Canada as well as, managing client relationships effectively in alignment with contractual obligations. Establish annual business and financial business goals for each location and measure with General Managers and Executive Chefs. This role requires significant travel to each location to meet with clients and Compass managers and hourly teams. This role is based in NYC or Seattle, WA.The Great Things You Will Do:Support Cafe Development and New Openings (Cafe & Food Spots) operations teams through consistent business excellence practices.Capture key learnings, successes and innovations, from new openings and introduce, train, and cascade back to existing operations.Designs, manages, audits and owns the overall hospitality and core program experience, not just the offerings for both cafe openings and existing cafes.Leads a transformation project to enhance, realign and adapt the Food Spots across the region. Sets and mentors the expectation of hospitality that is friendly and engaging to exemplify the Food Program in every cafe. Has a passion for excellence, service, hospitality and dining experiences - Driving programs that improve productivity, efficiency, and waste reduction Leads both short and long range hospitality and operational projects from strategy through implementation.Maintains high standards for all implemented Food Programs, hospitality, workplace safety, food safety, and financial projects, including consistent and ongoing audits and mentoring or coaching to standards.Provides high level partnership with our client partner (FSMs) to achieve operational excellence.Manages any project teams that represent excellence in the cafes and sets the bar and pace for excellence throughout.Manages any project teams that completes daily, weekly and monthly audits, takes action as necessary based on auditing results.Creates and reports ‘out cafe' report cards to all leadership teams.Our Ideal Candidate:MBA degree is preferred, or equivalent professional experienceHas a minimum of 8 years food service multi-unit management experiencePassion for hospitality, innovation and creative experiencesProject management experienceAbility to effectively communicate, motivate and interact with all levels within the organizationA proven track record of leadership - creating strategic vision, identifying successors, and inspire relentless hospitalityProven coaching and teaching skills with peers, individuals, and teamsCreates a culture of food and workplace safetyProven ability to maximize budget, enhance user experience and creativity across all channels in alignment with business strategy Demonstrates good judgment and decision making skillsMaintain a positive attitude under pressure and motivate teamGeneral culinary knowledge of basic kitchen practices, protocols and proceduresAbility to maintain confidentialityWorking knowledge of Google Docs, Microsoft Word, Excel and PowerPointAbility to work independently without creating silos, leveraging stakeholders as neededAbility to work in a fast paced, changing environmentApply to Restaurant Associates today!Restaurant Associates is a member of Compass Group USAClick here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Associates at Restaurant Associates are offered many fantastic benefits.MedicalDentalVisionLife Insurance/ ADDisability InsuranceRetirement PlanPaid Time OffHoliday Time Off (varies by site/state)Associate Shopping ProgramHealth and Wellness ProgramsDiscount MarketplaceIdentity Theft ProtectionPet InsuranceCommuter BenefitsEmployee Assistance ProgramFlexible Spending Accounts (FSAs)Applications are accepted on an ongoing basis.Restaurant Associates maintains a drug-free workplace.Req ID: 1352629Restaurant Associates Nakiiya Nashaya Jones [[req_classification]]