Location: Baton Rouge,LA, USA
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com .
**Overview of Job Function:**
The Vice President, Services - Americas is responsible for overseeing the Verint Professional Services organization. This position will set the vision and strategy and will manage the P&L for the Services organization. In alignment with the corporate strategy, the role will communicate that strategy throughout the organization. This role will be focused on managing the design, custom development, service delivery, continuous improvement and training for new and existing customers. Additional responsibilities include the promotion of the strategic priorities of the business and improvement in customer satisfaction with all professional services. Other key components of the role include creating and implementing programs to ensure the successful delivery of Verint solutions and partnering with the sales force to maintain superior customer engagement. Areas of oversight include configuration of customer solutions, project management, business analysis, content analysis, and P&L Leadership.
**Principal Duties and Essential Responsibilities:**
+ Lead, manage and motivate the Services teams. This includes driving customer interaction consistent with Verint's GTM strategy.
+ Business instrumentation to drive revenue in support of the organization's growth strategy.
+ Oversee the selection, performance management, developing, mentoring and coaching of reporting managers and staff.
+ Interface daily with the office of the CFO to ensure a strong alignment with P&L and growth objectives.
+ Effectively manage client relationships at the C-suite level.
+ Drive consistent delivery models and methodologies for products to ensure consistent, high quality business solutions that exceed customer expectations.
+ Build relationships within key customers.
+ Create strategic plans to continually drive towards process, team and efficiency improvement.
+ Create and execute on effective business models throughout the organization.
+ Review and approve SOWs, along with approving build estimates ( LOE ) to find efficiencies.
+ Accomplish goals within a matrixed environment.
**Minimum Requirements:**
+ Bachelor's degree or equivalent experience required.
+ 15 years of experience in managing multi-disciplinary roles within a large complex consulting services organization.
+ 12 years demonstrated management experience with proven success in performance management and professional services team development.
+ Demonstrated experience with enterprise software design, development and implementation and ability to align the organization around a consistent methodology.
+ Experience with building and delivery business process redesign.
+ A broad business background with strong consulting skills and experience within a functional area is required.
+ Exceptional interpersonal, oral and written communications skills to effectively communicate to a wide range of audiences - technical and business.
+ Ability and proven experience interfacing with all levels of management including C level and other senior management positions.
+ Ability and proven experience in developing effective relationships with key clients.
+ Exceptional team management skills, technical skills and customer facing skills.
+ Knowledge of effective organizational design, business approaches, hierarchy, and structure for optimal performance, and the ability to work within the confines of an existing customer structure.
+ Strong understanding of developing performance goals and performance metrics to measure strategy and objective success.
+ Business Initiative - Ability to identify, drive and maximize the use of opportunities to the advantage of Verint and its customer.
+ Effective Communication - Clearly conveys information appropriately using a variety of media in a manner that engages others and communicates complex or sensitive messages effectively.
+ Effectively work across organizational/functional/geographic boundaries to solve problems, share information, deliver results and create value for customers and for Verint.
+ Collaboration - Seek opportunities to collaborate with other heads of departments in order to achieve goals.
+ This position requires travel 25-50% of the time.
+ Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations
**Preferred Requirements:**
+ Master's Degree in Business Administration
+ Experience with Agile methodology
+ Experience delivering and managing customer engagement solutions for large enterprises
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Verint Systems Inc. is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment, based on one's race (including but not limited to natural hair, hair texture, hair type and protective hairstyles), color, religion, national origin, or sex, pregnancy (including childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), sex stereotyping, (including assumptions about a person's behavior or appearance, gender roles, gender identity, gender expression including gender dysphoria, or transgender status), disability, alienage or citizenship or immigration status, marital status, creed, genetic information, predisposition or carrier status, sexual orientation, military or Veteran status, political affiliation, familial status, caregiver status, status as a victim of domestic violence, unemployment status, natural hairstyles, sexual and other reproductive health decision-making, or any other classification or characteristic protected by applicable federal, state or local laws (collectively, Protected Characteristics ), will not be tolerated. This policy applies to all terms and conditions of employment including but not limited to hiring, placement, promotion, compensation, training, leave of absence or termination.
**For US Applicants**
_2024 Benefits Offering (