Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company's portfolio includes a collection of world-renowned venues - New York's Madison Square Garden, The Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre - that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production,the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for 90 years. More information is available at www.msgentertainment.com. Who are we hiring? The Vice President of Process Transformation will be responsible for leading high-performing teams of project managers and business analysts to drive process improvements and transformational initiatives across the organization. This role requires a strategic thinker with exceptional leadership skills, a deep understanding of process management methodologies, and a track record of delivering successful transformation projects. The Vice President leads the effort to properly engineer business process, complete statistical analysis for project efforts which measure return on investment, capital and operating labor expense tracking related to projects, leads the project managers in the building of project plans and engages with the business in defining technology requirements. This individual is equally comfortable spending time with highly technical subject matter experts as they are engaging the business to ensure the translation between technical effort and business needs are accurate. They are astute at finance management understanding the nuances of building a project budget, tracking and classifying expenses against these efforts and organizing engagement with outside third parties. They would be a 'system thinker' less focused on the task and more focused on digitizing business process, implementing tracking capabilities and visualizing the data so the business is fully engage in the health of the efforts, the projects are executed with maximum efficiency and MSG works with a digital first - automation first mentality. They will lead a team of individuals who support the various teams within the Technology organization. The Vice President will ensure reporting systems are in place for all projects and at multiple levels of detail from project team reports to executive level dashboards. This leader will work closely with the technology leaders on strategic activities including long-range planning exercises, budget related activities, and staffing plans. What will you do?
- Responsible for defining, designing and maturing the IT Transformation Team, the underlying business processes and building a talent bench capable of executing against the organizational vision.
- Defines and builds various data models and measurement indexes to report on and visualize the efficacy of business processes and procedures. Data expert that can apply the principles of process measurement and statistical analysis to drive out inefficiencies.
- Engages with the business to conduct requirement gathering and analysis exercises, as well as yearly planning. Works closely with P&L leaders to ensure that their needs and budget expectations are met within all technical products.
- Creates demand management models and programs to ensure an optimal balance of work to resource(s) is reached.
- Drives process engineering and efficiency exercises to ensure all business processes are properly defined, leaned and digitized - leads with an automation and self-service first mentality.
- Responsible for working closely with Finance and Strategic Sourcing to ensure that all project related expense and costs are properly processed, capital labor is in line with budget requirements and all financial processes are adhered to.
- Builds a strong and talented bench of project leaders that have the technical acumen and statistical background to drive positive momentum and action against all assigned efforts and assignments.
- Engages with all levels of senior leadership in presenting models and reports of program efforts, results and health. Acts as the voice of Technology to the business representing Technology efforts in delivery of product and services.
- Primary Technology process business leader - acts as the custodian of all Technology business process and measurement. Confirms compliance with all service levels, cost estimates and product guarantees through the delivery of data sets and reports which enables IT to demonstrate its value in terms of cost, service quality and effective platform management.
- Ensures that project reporting is available, up-to-date, and distributed to stakeholders to always ensure full transparency of project status. Coordinates across the Technology team and with business project sponsors to secure these updates and share this information.
- Leads a team of business analysts and project managers to partner closely with all parts of the business on the development of the strategy, planning, execution, and support of business systems.
- Other duties as required.
What do you need to succeed?
- 8+ years of business analysis and process engineering experience.
- 8+ years supporting large enterprise projects and services - understands the nuances of strong program delivery.
- 5+ years working with third party service suppliers - should include financial, SLA and service definition functions.
- 8+ years creating data models and reporting for the most senior levels of leadership - can proactively engage the business in complex requirement conversations.
- 5+ years of talent development and expertise. Has a track record of developing contributors to a highly matrixed organization.
- Must have significant executive presence and experience presenting to the most senior levels of an organization
- Must be willing to travel from time to time.
Special Requirements #LI-Onsite At MSG, we recognize the importance of upskilling employees' talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.