The primary role of a Video Teller is to engage customers through the Interactive Teller Machines. A video teller must display strong communication, and extraordinary presentation skills. A video teller must be comfortable interacting via video call with the customers. The job of a video teller includes, but is not limited to handling balance information request, accepting deposits and loan payments, transfers, and account research. A video teller must have strong attention to detail skills and must be able to excel in a fast-paced working environment. The teller must be willing to accommodate extended operation hours of 7:30 AM to 6:00 PM Monday through Friday. Essential Duties and Responsibilities: Provide high quality customer service within the banking center
- Must have superior presentation and interaction skills with the ability to perform on camera in a consistently professional manner.
- Cash checks according to banks policies and procedures.
- Accept deposits for checking and savings accounts; verify cash and checks received; determine proper short and long- term holds to be placed on deposited funds, in accordance with Regulation CC.
- Accept payments for various types of loans.
- Accept stop payments, revocations, stop ranges, alerts, address changes, check orders, deposit slip orders, and transfers.
- Resolve customers problems with scope of authority.
- Order Debit/ATM cards; notify Hot Card department and complete unauthorized usage report.
Contribute to overall banking center operations
- Balance daily transactions.
- Understand and ensure compliance for regulations and reporting, including but not limited to: BSA, OFAC, CIP, ETC...
- Verify check orders.
- Assist with opening and closing banking center.
Support a sales environment and actively seek opportunities to cross-sell bank products, make customer referrals in support of the retail scorecard goal.Adhere to the policies and procedures in the Banking Center Manual.Attend and/or complete applicable and required training sessions.Requirements:High school diploma or equivalent. A video teller must have strong attention to detail and must be able to excel in a fast-paced working environment. BankFirst is an EO employer- M/F/Veteran/Disability/Sexual Orientation/Gender Identity