Responsibilities:
H-E-B needs energetic and motivated Partners willing to work hard and have fun while making our Customers feel welcome. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first.As a Food Service Specialist, you'll provide a well-stocked, well-maintained department while providing superior customer service. You'll prepare, package, and merchandise fresh product on a daily basis while maintaining all department and food safety / sanitation standards. You may specialize in a production area, such as a Tortilleria.Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.Do you have a:HEART FOR PEOPLE... commitment to work hard to make sure People come first?HEAD FOR BUSINESS... a strong sense of how what you do affects our Customers and our success?PASSION FOR RESULTS... initiative to step up and do what needs doing?We are looking for:- a high school diploma- communication and interpersonal skills; ability to work in a fast-paced environmentWhat is the work?Customer Service:- Proactively provides superior customer service- Takes orders from customers by telephone or in person- Answers customer questions regarding products; assists them with selections- Works independently with minimal supervisionFood Service / Production:- Applies expertise / experience to prepare, package, and merchandise fresh product effectively; focuses on inspecting for quality- Slices, packages, labels, rotates, and culls products for poor quality- Assists in technical areas as needed (e.g., more difficult set-up and clean-up; operation of Tortilleria)Sales:- Uses advanced selling techniques and advanced product knowledge and experience to meet customer needs and build department salesFood Safety: - Cleans and sanitizes display cases- Operates and maintains all / more complex equipment properly- Complies with H-E-B food safety and sanitation standards- Complies with department / Store operating proceduresAdditional Department-Specific Responsibilities:BAKERY:- Records production and shrink to aid in production planning- Assists in technical areas as needed (e.g., baking, frying, and decorating)- Culls bakery products for poor quality, expiration datesDELI:- Ensures service counter Customers are greeted and taken care of in a timely manner- Manages Make Ready application (TMR) for e-Commerce orders throughout the day- Uses Fresh Production Planner; ensures all inventory processes are complete and productis prepared in the quantities called for on the planner- Performs inventory management processes (MSI, PAW) as required- Assists in training other Partners- If applicable, ensures catering orders are prepared and ready in time for Customer pickup- Communicates product inventory concerns to the Lead or Manager- Provides product demos and product education to Customers- Ensures all sanitation and maintenance tasks for Deli slicers are followedPREPARED FOODS:- Serves / packages products at customer's request- Educates customers on preparation / reheating instructions of prepared foods- Prepackages condiments (sauces, dressings) for prepared food items- Cuts, slices, dices, chops, food in preparation for chefWhat is your background?- Minimum age 18 (mandatory)- High school diploma, or equivalent- 1+ years of experience- Completion of food safety and sanitation training, and training on equipment operation, cleaning, maintenanceDo you have what it takes to be a fit as an H-E-B Food Service Specialist?- Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine)- Strong customer service skills- Communication and interpersonal skills- Reading and writing skills- Planning and organizing skillsCan you...- Function in a fast-paced, retail environment, in detailed and precise tasks- Work with Customers, staying attentive to their needs- Perform the following, based on your Department?Bakery:- Constantly* reach at waist, grasp- Frequently stand, walk, reach at shoulder, bend - Occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder abduction- Occasionally be exposed to wet, cold, hot conditions, loud noise- Demonstrate the ability to lift 50 lbs, and manage in excess of 70 lbs**Deli:- Constantly* reach at waist, grasp- Frequently stand, walk, stoop- Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements- Occasionally be exposed to wet, cold, hot conditions, loud noise- Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs*** While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day** It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.08-2021