DEPARTMENT: Nursing or Administration SUPERVISOR: Director of Nursing and/or Administrator SUMMARYThe purpose of the Ward Clerk position is to be present at the nurses' station to monitor resident needs and assist with facility workflow. DUTIES AND RESPONSIBILITIES:The following represents the essential functions of the Ward Clerk's role. This list is intended to be a general description of duties and responsibilities; however, it is subject to change according to the needs of the facility determined by the Director of Nursing and/or Administrator.
- Sits at the nurses' station to monitor resident needs and assist with facility workflow.
- Answers call lights and in-person resident requests.
- Assists and directs visitors and vendors to appropriate facility staff or resident location.
- May instruct visitors on facility policies and procedures.
- May assist in documenting complaints or medical records requests and is familiar with facility policies and procedures.
- Answers phones taking messages and delivering them promptly to appropriate staff. Retrieves faxes distributes them timely/appropriately.
- May have data entry responsibilities to include but not limited to census and lab orders.
- Files documents into resident record (paper or electronic copy) and keeps resident records neat/ orderly.
- Keeps work area and/or nurses' stations clean.
- Keeps chart rooms clean and organized.
- May help with spot cleaning in high touch areas.
- May monitor doors and sign in/out logs.
- May pass out resident monies and document transactions.
- May assist Business Office Manager as needed.
- Other clerical tasks as assigned by supervisors.
- Must act in ways that promote professional and positive representation of the facility to the community.
- Communicates in a professional and courteous manner using effective verbal and non-verbal communication skills with residents, their families, co-workers, and vendors.
- Maintains confidentiality of department, resident, employee information, communication, and documentation as well as compliance with the Health Insurance Portability and Accountability Act (HIPAA) regulations.
- Records working hours per company policy. Clocks in and out for all working/training hours.
- Maintain compliance with Legacy's Compliance program and plan.
- Adhere to Legacy's Code of Conduct and Dress Code.
- These duties are not all-inclusive but provide minimum performance expectations which will be reviewed in the evaluation process. Supervisor may edit, alter, add to, or exclude duties and responsibilities based on the needs of the facility.
QUALIFICATIONS/ EXPERIENCE/ REQUIREMENTS:Minimum Qualifications
- Freedom from illegal use of drugs.
- Freedom from use and effects of drugs and alcohol in the workplace.
- Anyone found guilty by a court of law of abusing, neglecting, or mistreating individuals in a healthcare-related setting are ineligible for employment in the position.
Education and/or Experience
- High School Diploma preferred.
- Experience in Long-Term care setting preferred, but not required.
- Clerical experience preferred, but not required.
Certifications, Licenses, Registrations: