Location: Downey,CA, USA
Job Summary:
This position is responsible for supporting and coordinating the administrative activities of the nursing unit. May be assigned to cover multiple units per Medical Center protocol.
Essential Responsibilities:
* Processes, transfers and discharges using the Admit-Discharge-Transfer (ADT) system in the electronic medical record, including event management.
* Answers and appropriately routes internal and external telephone calls.
* Orders materials and supplies for the unit. As needed, per Unit, collects equipment and medication.
* Answers call system; follows up with the nurse, patient and/or family as appropriate.
* Makes follow-up appointments for patients as necessary.
* In conjunction with Discharge Coordinator, organizes transfers to skilled nursing facilities, including printing relevant sections of the patient chart.
* Prepares discharge packets and other documents for patients.
* Maintains the units business equipment, including maintaining appropriately charged wireless carts. Arranges for special maintenance or repair of the units business equipment.
* Updates the units white board.
* Maintains the Minimum Medical record.
* Assists unit personnel in the use of the electronic medical record and other systems; may act as the unit resource for computer-related issues.
* Acts as greeter for the unit, greeting new patients and their families.
* Coordinates discharge times, contacts family members with pending discharge times, assists and facilitates a timely discharge when the patient is ready.
* Initiates units downtime procedures when necessary.
* Communicates with other units/departments.
* May support Environmental Services in the data entry into the ADT system the status of clean and dirty beds.
* May help to facilitate co-pay collections by communicating with the Admitting office when family members are present on the unit, relaying information to Admitting or to the patient/family, etc.
* In certain circumstances assists with other unit duties such as collecting meal trays, taking specimens (i.e. blood) to the lab, etc.
* Participates in hourly rounding to promote service excellence.
* May cross train as a receptionist: (ED only).
* Will have to float to other departments as needed.
* Provide mgmt or hospital Bed Coordinator with updates on open beds.
* Performs other duties as assigned.
* Supervisory Responsibilities:
* This job has no supervisory responsibilities.
* Compliance Accountability:
* Competencies: The Ward Clerk Transcriber demonstrates proficiency by exhibiting the following skills, competencies, and behaviors.
* Leadership Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.
* Demonstrates a professional, supportive attitude.
* Identifies and supports new ideas.
* Utilizes effective communication strategies, including chain of command and issue escalation, which result in intended outcomes.
* Participates in problem identification and resolution.
* Demonstrates ability to problem solve with other departments in order to assist member resolution.
* Prioritizes work assignments appropriately to ensure completion of patient care activities and notifies Registered Nurse if unable to complete assignments.
* Complies with regulatory requirements, policies, procedures, and standards of practice.
* Documentation Accurately and promptly transcribes physician orders as evidenced by updated department forms and active orders within specific time frame according to standard.
* Order transcription is legible, dated, and timed.
* Assists in maintaining an accurate and up-to-date medical record.
* Identifies and reports incomplete findings.
* Maintains medical records in appropriate order and readily available, assembles and disassembles charts as needed.
* The Ward Clerk Transcriber demonstrates proficiency by exhibiting the following skills, competencies, and behaviors.
* Clinical Outcomes Applies standard precautions.
* Keeps a safe environment for self and others.
* Responds to stat requests.
* Utilizes computer systems and communication equipment effectively and efficiently.
* Assures availability of pertinent information, i.e., outpatient charts, other hospital records, etc.
* Call or fax prescriptions into pharmacy.
* Assures accurate census by inputting admission, discharge, and transfers in a timely manner and before deadlines.
* Schedules tests and coordinates patient care activities in collaboration with the RN and other departments to assure timely and appropriate action.
* Coordinates hospitalization transfer and transportation.
* Prints and distributes diagnostic reports and notifies appropriate personnel of abnormal lab results.
* Transports patients, equipment, supplies, and specimens throughout the Medical center utilizing proper body mechanics.
* Participates in departmental process improvement activities, i.e., planning, measuring/ monitoring, assessing, and improving.
* Demonstrates competencies during the probationary period and ongoing by completion of departmental competency validation.
* Customer Service Practices customer service standards as defined by the Service Area, Medical Center, and specific department.
* Assists members who are less than satisfied with their experience by listening and taking responsibility within their scope to ensure that the issue is resolved.
* Assures that supplies are ordered and available for use.
* Provides general information and reception activities for patient/member/staff.
* Maintains telephone courtesy at all times including receiving, transferring calls, or taking messages.
* Organize and maintain department files, records, handbooks, manuals, and committee minutes.
* Collect, sort, and deliver mail; prepare outgoing mail.
* Maintain inventory of patient education materials.
* Anticipates the customers desires and take proactive steps to meet those needs.
* Promptly answers call lights, alarms and patient requests.
* Establishes and maintains inter-intra departmental communications and relationships.
* Maintains and protects patient confidentiality.
* Assures a clean, orderly, and functional work environment.
* National Language:
* Customer Service - Consistently demonstrates the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to each other.
* Team Commitment - Viewed by others to be an effective team member who is flexible, cooperative, and willing to assist others.
* Confronts difficult or conflict situations constructively and seeks appropriate assistance.
* Takes accountability for own actions and accepts constructive criticism.
* Attends all mandatory meetings and in-services, a minimum of 50% of staff meetings, and actively participates in other departmental professional development (Requirement may vary for per diem staff).
* Participates with the assessment of current and future unit learning needs and development of annual educational plan.
* Keeps self-informed of activities on the unit and makes recommendation for change.
* Adheres to Regional Attendance Policy.
* Reports to assigned area promptly, being present and available for report at beginning of assigned shift.
* Minimizes personal phone call time.
* Supports a collaborative labor-management partnership environment.
* Fiscal Responsibility Organizes work to minimize the use of overtime.
* Identifies and assists in systems improvement that needs simplification or correction.
* Utilizes payroll and non-payroll resources to their maximum potential.