POSITION SUMMARY The 3rd Shift Assistant Manager is responsible for overseeing various segments of inbound and/or outbound operations, including receiving, picking, packing, consolidating, shipping, inventory control, and returns. This role is challenged to develop new tools and resources that increase productivity and support the growth of our business. This position maintains extensive knowledge of the various procedures and operations protocols while developing and implementing improvements that increase efficiencies and customer satisfaction. The Assistant Manager is responsible for ensuring that all new employees receive proper training in relevant areas and maintaining a high level of proficiency among current employees. This shift will follow the 3rd shift schedule of Monday-Thursday 7pm-5:30am. ESSENTIAL DUTIES & RESPONSIBILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Manage day to day decisions regarding the input, movement, process, and output of operations to ensure increased quality, inventory accuracy and service • Supervise up to 30 employees to achieve high performance standards while coaching, training and developing employees in industry best practices • Monitor daily, weekly, and monthly metrics for assigned departments; identify and resolve operating issues as needed, including oversight of corrective actions and progressive discipline process • Provide clear and frequent communication to all teams regarding department productivity, Company policies and procedures • Actively engage in MBWA or managing by walking around and serve as a role model of Company culture • Maintain adequate staffing levels for assigned departments to ensure operating metrics are met consistently; may include the coordination of shift change bids and related programs • Interact with employees regularly to promote a high level of engagement and ensure all safety regulations / rules are followed • Lead weekly and monthly manager meetings to share information including metrics review, areas of improvement, employee relations issues, and updates on quarterly initiatives and related projects • Identify and delegate quarterly initiatives to team members; promote and monitor progress to ensure quarterly goals are met • Maintain a high level of operating knowledge and positive employee relations by working at minimum one day each month with each department and/or shift • Analyze opportunities for improvement including productivity growth, cost reduction, damage mitigation, and increased process efficiency • Serve as a back-up when a department line manager is absent • Other duties as assigned Experience and/or Education
- Experience working in a distribution environment preferred
- Minimum of 2 years of relevant experience in operations management
- Associate degree in a related field, or equivalent combination of education and experience
KNOWLEDGE, SKILLS, & ABILITIES
- Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint)
- Strong analytical and problem-solving skills required
- Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding
- Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment
- Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence
- Customer service-oriented attitude with a demonstrated desire to exceed expectations
LANGUAGE SKILLS • Business Proficiency in English is required WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and vehicles. Occasional activities may involve exposure to marked changes in temperature and humidity, and exposure to dust, fumes and gases. The noise level in the work environment is usually moderate. TRAVEL REQUIREMENTS May require occasional travel to other facilities within the region. We offer competitive compensation and a comprehensive benefits package including paid time off, medical/dental insurance, wellness programs, gym membership reimbursement, and a 401k with company match.