Job Title: Service Management TechnologistLocation: Madison, WI 53783Duration: 12 monthsContract Type: W2 onlyPay Rate Range: $60 - $65/Hour The core responsibility of the position is working with ServiceNow Performance Analytics and maintaining our Dashboard and Reporting process area. This also includes building, updating, and working with internal customers and process owners on developing metrics and methods to display ServiceNow information.Technical Skill Sets
- ITIL 4.0
- ServiceNow CSA
- Experience with Performance Analytics
- Formula Indicators, Automated Indicators
- Indicator Sources Creation and Maintenance
- Indicator Scripts Creation and Maintenance
- Metric Scripts Creation and Maintenance
- Breakdowns and Breakdown Relations
- Indicator Data Collection Analysis
- Reports Creation and Maintenance
- Report Statistics
- Dashboard Creation and Maintenance
- Dashboard Statistics
- Survey Creation and supporting Indicators