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Title: Warehouse Support Technician
Location: Atlanta, GA (Onsite)
Duration: 6+ Months
Description
Purpose:
Seeking the services of a warehouse support technician to provide direct and indirect logistical support to IT field support techs and other SMEs who provide direct support to schools and administrative locations.
Scope of Work/Key Responsibilities:
- Monitor support tickets submitted for parts requests and promptly assign parts
- Responsible for picking up obsolete equipment from schools and other locations
- Maintaining inventory of parts including but not limited to: Interactive Technology, laptop, desktop, WYSE etc.
- Ordering parts to maintain a healthy inventory
- Maintain/track all assets in a database
- Provide project support to schools and other locations
- Install Apple apps unto devices as required.
- Troubleshoot and resolve minor wireless, network or switch issues
- Troubleshoot and resolve printer (or print) issues.
- Escalate major issues (wireless, network etc.) to IT Infrastructure technical teams
- Perform proactive support activities including but not limited to:
- Checking computer labs & media centers
- Updating Apple IOS on MacBook, iPad & iPod carts
- Installing and setting up Air Watch on mobile devices
- Installing Windows updates and patches
- Identify and update (or report) unsupported operating systems i.e. Win XP
- Ensuring that antivirus software installed on all machines
- Checking Interactive White Boards (and Projectors) in classrooms
- Update user and asset information in database (as necessary)
- Inventory, validate and report all technology items. Report any asset transfers to ensure ownership is properly captured.
- Follow established processes and procedures. Report to IT any suggestions that will improve process or make support easier or more efficient.
- Maintain exceptional customer service posture at ALL TIMES.
- Document work performed (and steps to resolve issues) at all times within ticketing system for audit or knowledgebase purposes.
Contract Duration:
- Initial 2 week temporary status than rolling into permanent contractor
- Option to extend annually - based on performance.
Skills and Qualifications:
- 2+ years' work experience (minimum) 5 years for Lead Techs
- A+ Certification (Required for Lead Techs. Only)
- Strong customer service skills
- Knowledge of best practice security standards and techniques
- Microsoft Windows certification is a plus
- Must have clean criminal record with the ability to pass finger-print background check
- Must be authorized to work in the United States.
- Must hold a valid drivers license.
Personal Attributes:
- Creativity and strong attention to detail
- Ability to work effectively on tight deadlines, as necessary
- Excellent command of English language
- Oral and written communication skills
- Exceptional customer service skills, including the ability to interact professionally with a diverse group of customers
- Positive, productive team player
- Desire to learn new skills and improve
Education/Training:
Equivalent combination of education and experience will be considered.
Company Overview
3i People has been providing staffing solutions in IT and professional services for over 20+ years and has established a reputation for delivering top-quality talent to meet the unique requirements of their clients. We have developed a deep understanding of the industry and the evolving trends, which enables us to provide our clients with the most relevant talent. Additionally, our vast experience allows us to offer a personalized approach to staffing, catering to each client's specific needs.
Overall, 3i People's extensive experience and expertise in the staffing industry make us a reliable and trusted partner for companies looking for top talent. Our commitment to delivering high-quality services and using innovative technologies, such as Leap Tiger, further set us apart from our competitors. With our personalized approach and dedication to excellence, 3i People is well-equipped to help clients succeed in the ever-changing business environment.