Location: Houston,TX, USA
Responsibilities:
Providing our Customers with products they love is a big job, and our 12.1 million square feet of warehousing helps make that possible. Our Warehouse and Transportation Partners are key to helping stock H-E-B Stores and keeping our supply chain moving all over Texas and Mexico. As a Team Leader I for H-E-B Warehouse or Transportation, you'll manage different areas of operation to develop expertise in people leadership and tactical operational leadership. You'll lead a team of hourly Partners. Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company. Do you have a: HEART FOR PEOPLE... communication and influencing skills? HEAD FOR BUSINESS... related industry knowledge? PASSION FOR RESULTS... drive to manage others in a fast-paced operational environment? We are looking for: - a degree or related experience What is the work? Management / Operations: - Spends majority of time using independent judgment making employment-related business decisions, or effectively recommending such decisions (e.g., product- and department-related strategies, hiring, promoting, disciplining, suspending, discharging, rewarding, or otherwise engaging in resolving Partner-related matters) - Provides daily supervision and support for an assigned group of hourly Partners; maintains an environment where Partners trust and respect the Leader and work together as a team to accomplish goals and objectives - Engages with Partners daily; clearly explains roles, expectations and performance measurements for each critical component that impacts business outcomes - Operates a team that consistently meets customer needs and expectations; tracks / monitors / resolves complaints; ensures service recovery efforts; identifies trends; provides feedback - Monitors / evaluates key performance indicators for daily and weekly team performance; measures against goals; gets team buy-in; provides team feedback - Monitors / adjusts labor requirements to balance staffing levels and overtime costs while meeting daily facility performance expectations - Takes an active role in development of Partners; provides leaning and growth opportunities; addresses performance that does not meet expectations - Maintains a clean, safe, pest-free, and well-organized facility; complies / ensures compliance with established SOPs; documents measures through SOPs in compliance with OSHA and H-E-B guidelines - Recognizes Partner achievements What is your background? - Bachelor's degree or - 1+ years of related experience - Experience in presentations a plus - Successful completion of Leadership & Development classes as assigned Do you have what it takes to be a fit as a Team Leader I for H-E-B Warehouse / Transportation? - Advanced knowledge of operations of department programs - Working knowledge of the industry and related EEOC and employment laws, and assigned department level reports - Strong organization and time management skills - Strong verbal / written communication skills - Strong analytical and project management skills - Strong negotiating and influencing skills - Intermediate skills in internal / external software and systems - Ability to manage multiple priorities and shift focus between tasks; attention to detail Can you... - Function in a fast-paced distribution center and office environment - Travel by car or plane with overnight stays - Work flexible schedules, including nights, weekends, and holidays - Work in multiple temperature zones - Safely maneuver facility in compliance with OSHA regulations 02-2017