Location: Hot Springs,VA, USA
Location
The Omni Homestead Resort & Spa
Our employees are what make The Omni Homestead Resort & Spa what it is. Since 1766, they've helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia, we are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings.
The Omni Homestead Resort & Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Homestead Resort & Spa may be your perfect match.
Job Description
The Warm Springs Pools Scheduler will work to consistently provide the highest possible standard of guest service, creating a sensory journey for guests helping them to rest and relax, while also educating each guest on the history, mineral properties, and benefits of soaking in the thermal spring. This position is responsible for accurately booking and confirming appointments, greeting guests, providing tours, as well as checking guests in and out of the Warm Springs Pools.
Responsibilities
Responsibilities:
* Checking guests in and out, as well as providing guest orientation
* Scheduling appointments, in accordance with Omni Hotel & Resorts Moments of Service.
* Cash handling
* Responsible for opening and closing of all areas of the Warm Springs Pools
* Know and share information about the resort and activities, demonstrate knowledge by accurately communicating daily events, hours of operation, and resort/activity information to our guests
* Educating guests regarding history, mineral properties, and benefits of soaking in the Warm Springs Pools
* Maintain a clean, aesthetically desirable and safe environment which meets the Omni Standards of Operations
* Maintain bathrooms and restock supplies as needed.
* Know and adhere to the Omni Personal Appearance Standard
* Other clerical duties as needed
Requirements:
* Customer service experience is highly preferred.
* High school diploma or equivalent.
* Must be proficient with Microsoft Office.
* Must be able to communicate effectively in a professional business environment.
* Must have the ability to stand for 7 hours per day.
* Ability to lift, carry, push, pull 30 lbs.
* Ability to work a flexible schedule, to include: AM/PM shift, weekends, holidays.