Warranty Admin Clerk
: Job Details :

Duration: 24 Months

Description: Warranty Admin Clerk to join our HVAC Warranty Team in our Syracuse, New York, Customer Care Center.

Responsibilities:

How the Warranty Team supports our business: • Provide support to our Distributor Network • Communicate warranty coverage updates to our Distribution Network • Provide homeowners with warranty information • Ensure that product model/serial numbers are loaded into our system • Process escalated warranty claim exceptions • Communicate with Distributor Warranty Admins via email and telephone The Warranty Admin Clerk position would provide administrative support to these functions (as well as other admin tasks) as needed under the direction of Senior Warranty Admin Staff and/or Management Team.

Experience:

• Excellent verbal and written communication skills • Experience keying/capturing all customer call details/interactions into a Customer Relationship Management system (CRM) (Salesforce experience is desirable) • Dependability and a strong work ethic is imperative to this position • Experience with Microsoft Office suite with a concentration in Word and Excel • Ability to navigate several open Internet tabs on multiple monitors • Computer experience to include simple tasks like copy/paste, find, google search, etc. • Data entry (web-based applications) • Attention to Detail (accuracy) • Ability to multi-task as well as take direction from multiple sources • Ability to interpret and follow standard work instructions and job aids • Ability to work in multiple systems at one time

Skills:

 Communication : Strong verbal and written communication skills are essential for effectively interacting with the Distribution Network, homeowners, and Distributor Warranty Admins.

 CRM Experience : Familiarity with Customer Relationship Management (CRM) systems is necessary, with Salesforce experience being highly desirable.

 Microsoft Office Proficiency : Competence in Microsoft Office Suite, particularly in Word and Excel, for handling documents, spreadsheets, and reporting.

 Technical Proficiency : Ability to navigate multiple open tabs on multiple monitors, perform basic computer tasks such as copy/paste, and conduct online searches.

 Data Entry : Experience with accurate data entry in web-based applications, ensuring correct input of product model/serial numbers and claim details.

Education:

Bachelors/High School