Mike Savoie Chevrolet is a third-generation family-owned dealership that has been in business since 1966, yet remains one of the fastest growing dealerships in the Metro Detroit area! We pride ourselves on doing the right thing for our customers and our employees. Employees of Mike Savoie Chevrolet are our most valuable assets. They are the constant that ensures our current and future success. We have many employees that have been with us for numerous years and contribute to our family atmosphere. If you're looking for a great environment where dedication, hard work and integrity are valued, apply today! Mike Savoie Chevrolet is seeking a hardworking and detailed orientated warranty administrator that takes pride in their work to add to our team. Summary: Prepares, records and submits warranty claims to the factory and/or distributor and reconciles them accordingly. Essential Duties:
- Processes warranty claims on a timely basis for each franchise or distributor.
- Processes all warranty paperwork to ensure proper documentation.
- Verifies criteria required by factory or distributor.
- Reconciles all warranty receivables with payments through the appropriate accounting schedule.
- Posts credits on computer.
- Resubmits all rejected claims promptly or receives authorization to write them off.
- Follows up on payment of outstanding claims.
- Tracks warranty parts by tagging with repair order number, date of replacement and date on which part may be disposed of.
- Arranges for parts to be shipped to the factory or distributor or to be scrapped.
- Files and maintains all service records as required by the warrantor.
- Keeps informed of all factory recalls and bulletins.
- Assists with body shop warranty claims as needed.
- Assists with the cashier and telephone duties as needed.
- Assists with any clerical needs as directed by the fixed operations manager or the controller.
- Maintains a professional appearance and a neat work area.
- Performs other duties as assigned.
Benefits:
- BCBS/BCN Medical (PPO and HMO plans offered)
- Company Sponsored Health Savings Account (HSA) Available
- Dental and Vision Coverage
- Life and AD&D Insurance
- Short Term Disability Insurance
- Aflac
- 401K with Company Match
- Paid Vacation
- Closed Weekends
- Professional Sporting Events Company Raffles
- Company Apparel Program
- Holiday and Monthly Birthday Celebrations
Qualifications:
- Someone who thrives in a process-oriented environment.
- A team player who is willing to learn and collaborate with others in the Office.
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Working understanding of accounting principles, practices, and procedures.
- Excellent time management skills with a proven ability to meet deadlines.
- Ability to learn Dealership Management Software (DMS), knowledge of payroll software is beneficial.
Education and Experience:
- Experience working in an office setting
- Prior warranty administrator or warranty processing experience highly preferred
- Previous dealership experience a plus
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.