Click HERE for a video of one of our Customer Service Admins! The Warranty Administrator is a key support role within the automotive dealership, responsible for ensuring the efficient processing of warranty claims, handling cashier duties, and providing excellent customer service. This position works closely with the service department to submit warranty claims to manufacturers, track and manage warranty parts and repairs, and ensure compliance with manufacturer policies. Additionally, the Warranty Administrator will manage customer transactions, including processing payments, handling cash and credit card transactions, and maintaining accurate records of financial transactions. The ideal candidate will have a strong attention to detail, a customer-focused mindset, and a solid understanding of warranty administration in an automotive dealership environment.About Don Ayres:Don Ayres is a premier automotive dealer and service provider, renowned for our dedication to exceptional customer service and top-quality products. We are passionate about supporting our customers and delivering outstanding service at every level.If you're seeking a rewarding career in the automotive industry, you've come to the right place. Don Ayres Honda has earned the prestigious Honda President's Award 21 times, recognizing our excellence in sales performance and customer satisfaction.As one of Indiana's largest and most successful dealerships, we offer exciting career opportunities for driven, dynamic, and motivated individuals. Are you ready to join us in achieving our mission of providing world-class customer service? If so, we want you on our team.What We're Looking For:Don Ayres is looking to hire a Warranty Administrator to join our team. This is a full-time hourly position. The ideal candidate will be responsible for processing warranty claims, handling customer inquiries, coordinating with service technicians, and ensuring a smooth and efficient process for customers.Ideal Qualifications & Skills Include:
- High school diploma or equivalent
- Experience in a warranty administration role, preferably in the automotive industry
- Knowledge of automotive warranty policies, parts, and repair processes
- Familiarity with specific automotive brands and their warranty procedures
- 2+ years customer service experience
- Proficiency with technology and computer systems
- Excellent customer service and communication skills
- Ability to handle a fast-paced environment
- Positive, professional, and proactive demeanor
- Must have excellent verbal and written communication skills
- Must be punctual and reliable
- Valid driver's license with a clean driving record
- Must be able to pass pre-employment drug screen and background check
- Customer-focused with a friendly, approachable demeanor
- Strong attention to detail and organizational skills
- Strong time management skills and the ability to prioritize tasks
- Ability to solve problems and recommend solutions to customers' needs
- Ability totake initiative and make decisions quickly
- Ability to consistently track, monitor, and ensure that tasks, commitments, or projects are completed in a timely and effective manner.
Job Responsibilities Include:Warranty Administration
- Process and submit warranty claims to manufacturers in a timely and accurate manner.
- Ensure all required documentation for warranty claims is completed and submitted correctly.
- Work closely with the service department to verify that all repairs are within warranty guidelines and meet manufacturer requirements.
- Track the status of open warranty claims and follow up as necessary to ensure claim resolution.
- Maintain accurate records of all warranty claims and repairs, including parts and labor details.
- Assist in warranty audits, ensuring compliance with manufacturer guidelines.
- Communicate with manufacturers regarding claims, parts, and repairs.
- Coordinate the return of defective parts to manufacturers for credit or replacement.
- Reconcile credit memos and statements
Customer Service Admin
- Greets customers at the cashier window in a pleasant and professional manner.
- Receives cash, checks and credit card payments from customers; records amount received.
- Operates cash register and reconciles cash drawer daily
- Assist with insurance and extended warranty submission and reconciliation
- Compute invoices and calculate Technicians pay based on Advisor
- Makes change and issues receipts to customers.
- Assist in printing out customer vehicle history
- Provides cash refunds or credit memorandums to customers for returned merchandise.
- Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for a resolution.
- Maintains and files repair orders, parts invoices, rental forms; lists missing documents.
- Provides clerical and secretarial assistance to parts and service departments.
- Assists with maintaining service department filing system as necessary.
- Performs other duties as assigned.
Scheduled Hours:
- 9:15am-6:15pm Monday-Friday
- Every other Saturday 8:00am-3:00pm (When working a Saturday, you will be given a day off during that week)
Work Environment:
- This is an in-store position, working in the cashier office in the service department in a fast-paced, customer-focused dealership environment
- Ability to sit for extended periods of time
- Occasional lifting and carrying of documents or supplies
- Ability to operate office equipment (computers, phones, printers, etc.)
Benefits Include:
- Competitive pay with performance-based compensation
- Health and dental insurance
- Paid time off and holidays
- Closed on major holidays
- Short-term disability insurance
- Life Insurance
- Employee Assistance Program
- Fitness Club Discount
- 401(k) retirement plan with company match.
- Employee discounts on parts and services
- Ongoing training and career advancement opportunities
- Fast-paced, high-energy environment
- Supportive, friendly, and positive company culture
Company Culture:At Don Ayres, our culture is built on a foundation of strong core values that guide everything we do: Integrity, Respect, Friendship, Achievement, Personal Growth, and Community. These values are at the heart of our team-oriented environment and shape how we interact with one another, our customers, and the communities we serve.We believe that success is built on strong relationships, collaboration, and a positive, supportive work environment. Our team-oriented culture is grounded in mutual respect and a commitment to helping one another grow. We celebrate diversity, creativity, and individual strengths, knowing that each team member plays an integral role in our shared success.We are a close-knit, friendly group that values open communication, creativity, and teamwork. Whether you're collaborating across departments, providing the exceptional customer experience, or simply enjoying a lunch break with colleagues, you'll find that we work hard and have fun doing it.Employee wellness, both professionally and personally, is important to us, and we support a culture where people feel valued, respected, and empowered.At Don Ayres, we are more than just coworkers - we are a team. We celebrate each other's successes and work together to overcome challenges. Our positive, inclusive culture is at the heart of everything we do, and we're always looking for passionate individuals who can contribute to and enhance this environment.Any physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Don Ayres Honda is an Equal Opportunity Employer.