Position Summary: Toyota Material Handling is currently seeking a qualified candidate to join our team in the Warranty Department as a Warranty Analyst. The Warranty Analyst will provide excellent customer support to the Toyota dealer network and drive improvements in product quality through collaboration with Toyota OEMs. Dealer customer support activities include providing warranty claim transactional support and problem-solving warranty-related issues. Other responsibilities include pulling data from databases to support management decisions, supporting campaign activities, and providing training to the Dealer network. Core Competencies:
- Analytical and problem-solving skills
- Strong customer service skills
- Experience giving presentations
Essential Position Duties:
- Adjudication of warranty claims.
- Assist in collecting and organizing warranty data for analysis.
- Perform basic data analysis to identify trends and patterns.
- Support the generation of regular reports on warranty performance.
- Collaborate with cross-functional teams to gather relevant information.
- Learn and apply root cause analysis techniques under supervision.
- Ability to work in a constant state of alertness and safe manner.
- Additional duties as assigned.
Experience & Education:
- Bachelor's Degree is recommended.
- Experience with providing customer or dealer communications.
- Proficiency with Microsoft Office tools and SAP is a plus.
About Toyota Material Handling Let Toyota take your career to new heights. Toyota Material Handling provides employees with the opportunity to make a meaningful impact through innovation and creativity in an unmatched culture. Based in Columbus, Indiana, Toyota offers a full line of high-quality material handling equipment sold under the Toyota brand for over 50 years. We are proud of our large and diverse workforce. We seek individuals committed to excellence with talent, skill and innovation. We offer a competitive salary and benefits package with a pleasant and challenging work environment. Life is better at Toyota. Benefits that set Toyota apart:
- Competitive Salary + bonus program
- Low cost Medical with Free Dental and Free Vision Insurance
- Free On-Site Medical Center
- On-Site Pharmacy
- Free On-Site Recreational Complex
Affirmative Action Responsibility: It is the Company's policy to afford equal employment and advancement opportunity for all qualified individuals without distinction or discrimination because of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.