Location: Dearborn,MI, USA
Warranty Reduction Specialist
We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves?
Our Warranty Reduction Specialist will lead efforts to identify Service Part Warranty (SPW) spend reduction actions and work with cross-functional activities to implement actions in support of spend reduction objectives.
This position is a located in Southeast Michigan.
In this position, you will be responsible for:
Support delivery of the SPW spend reduction objectives for Ford Customer Service Division (FCSD)
Lead for analyzing, identifying, and implementing SPW spend reduction actions, including working with cross-functional activities
Lead development of business cases and action plans for top issues or emerging issues
Work with cross functional activities to implement actions, as required
Work collaboratively with other SPW team members
Lead/support on-site warranty part reviews at the Warranty Parts Analysis Center (WPAC)
Provide necessary warranty support to the engineering activities
Support SPW Global Warranty Chargeback (GWC) Specialist in resolving complicated supplier disputes and managing resample requests, as required
Support continuous improvement initiatives
Additional responsibilities, as assigned by management
Major interfaces include: Service Parts Engineering, Product Development, and other SEO departments
You'll have:
Bachelor's Degree required
Overall knowledge of vehicle systems & operations, and mechanical light repair procedures required
Understanding of diagnostics and repair procedures required
Strong problem solving ability
Strong interpersonal skills; ability to work with other areas of the company and suppliers
Solid written & verbal skills to communicate project status and results on a regular basis
Able to work independently with minimal supervision
Strong project management skills with the capability of organizing & managing numerous projects simultaneously from inception/feasibility, through implementation
Even better, if you have:
Previous Certified Automotive Technician & Dealership experience is preferred
Previous Ford Tech Hotline/Prior Approval, and Warranty experience is preferred
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:
Immediate medical, dental, and prescription drug coverage
Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up childcare and more
Vehicle discount program for employees and family members, and management lease
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year's Day
Paid time off and the option to purchase additional vacation time
For a detailed look at our benefits, click here:
This position is a range of salary grades SG5-SG8
Visa Sponsorship is not available for this role
Requisition ID : 42763