Location: Ocala,FL, USA
Description
This is a highly technical position responsible for the daily operation of the water utility system and dispatching of central line and central maintenance crews using radio systems and SCADA on a regular daily basis. The position trouble shoots and evaluates system conditions and dispatches crews and technicians to resolve service problems. Report to Department Director or Designee.
Examples of Duties
ESSENTIAL DUTIES AND RESPONSIBILITIES
* Monitors status and operates lift stations using SCADA computer system, Calls Manager and Cogsdale system etc. to diagnose water, sewer and lift station problems or respond to customer complaints.
* Administers and directs disconnections and restoration of water services.
* Coordinates daily work efforts such as issuing service orders, work orders and coordinating trouble crew assignments, responding to outage complaints, leaks, lift station odor complaints and related activities.
* Keeps detailed records on daily activities, such as water or sewer issues in Cogsdale, Lucity and TrakIt, daily log of crews' location, fire hydrant activity log, street closing and confined space and demolition permits received by customers. Notifies fleet and facilities for any vehicle maintenance or refueling or other departments with related issues or problems specifically to them.
* Uses the SCADA, Calls Manager for outages and complaints, Cogsdale in the daily operation of the water and sewer system.
* Dispatches central line crews and lift station personnel as required and coordinates leaks, sewer spillage and restoration efforts.
* Training: Attends various training classes offered internally or from an outside source.
Perform any other related duties as required or assigned.
Minimum Qualifications
EDUCATION AND EXPERIENCE
High school, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc., plus 3 years' experience in utilities or dispatching and administrative work. A degree from an accredited technical school and/or college or university is preferred. Familiarity with the Ocala Utility Services dispatch system and procedures are preferred. Or equivalent combination of education and experience.
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
Must possess and maintain a valid Florida Operators Driver's License with an acceptable driving record.
Must obtain a minimum of a C in Sewer Collections and a 3 in Water Distribution within a 12-month period.
RESIDENCY REQUIREMENT
Must reside within 45 minutes of City Hall (151 SE Osceola Avenue) using MapQuest.
Supplemental Information
COMMUNICATION SKILLS
Ability to read a limited number of words and recognize similarities and differences between words and between series of numbers; Ability to write and speak simple sentences as a means for basic communication. Ability to read and understand simple instructions, short correspondence, notes, letters and memos; Ability to write simple correspondence. Ability to read and understand documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals; Ability to write routine reports and correspondence. Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization. Ability to read, analyze, and understand general business/company related articles and professional journals; Ability to speak effectively before groups of customers or employees. Ability to write reports, business correspondence, and policy/procedure manuals; Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to read, analyze, and understand common scientific and technical journals, financial reports, and legal documents; Ability to respond to complex or difficult inquiries or complaints from customers, regulatory agencies, or members of the business community.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply and divide numbers. Ability to perform these mathematical skills using money and other forms of measurement.
CRITICAL THINKING SKILLS
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
SUPERVISION RECEIVED
Under direction where a definite objective is set up and the employee plans and arranges own work, referring only unusual cases to supervisor.
PLANNING
Considerable responsibility with regard to general assignments in planning time, method, manner, and/or sequence of performance of own work, in addition, the work operations of a group of employees, all performing basically the same type of work.
DECISION MAKING
Performs work operations which permit frequent opportunity for decision-making of minor importance and also frequent opportunity for decision-making of major importance, either of which would affect the work operations of medium organizational component and the organization's clientele.
MENTAL DEMAND
Intense mental demand. Operations requiring sustained directed thinking to analyze, solve, or plan highly variable, administrative, professional, or technical tasks involving complex problems or mechanisms.
ANALYTICAL ABILITY / PROBLEM SOLVING
Oversight. Activities covered by expansive policies and objectives, and oversight as to execution and review. High order of analytical, interpretative, and constructive thinking in varied situations covering multiple areas of the organization.
USE OF MACHINES, EQUIPMENT AND/OR COMPUTERS
Occasional use of highly complex machines and equipment; specialized or advanced software programs.
ACCURACY
Probable errors would normally not be detected in succeeding operations and could possibly affect organization-patron relationship, involve re-work, or additional expenditures in order to properly resolve the error. The possibility of such errors would occur quite frequently in performance of the job. May also cause inaccuracies or incomplete information that would be used in other segments of the organization as a basis for making subsequent decisions, plans, or actions.
PUBLIC CONTACT
Extensive contacts with various diversified sectors of the public environment; wherein, the contacts are of major importance and failure to exercise proper judgment can lead to substantial losses to the organization.
EMPLOYEE CONTACT
Contacts of considerable importance within the department or office, such as those required in coordination of effort, or frequent contacts with other departments or offices, generally in normal course of performing duties. Requires tact in discussing problems and presenting data and making recommendations, but responsibility for action and decision reverts to others.
SOFTWARE SKILLS REQUIRED
Basic: 10-Key, Alphanumeric Data Entry, Database, Spreadsheet, Word Processing/Typing
ADDITIONAL SOFTWARE SKILLS
Ability to plan, organize and review work in water resources utility operations. Has the ability to effectively maintain positive working relationships with other employees, contractors, governmental agencies, and the general public ability to communicate in English, clearly and professionally, orally, written and on two-way radio, a high volume of information on a regular, daily basis. Ability to change priorities to meet service demands and meet multiple deadlines. Ability to remain calm in stressful situations. Ability to use independent judgment to solve problems. Must be proficient in the use of Word, Excel and Access.
OTHER SKILLS
Must have at least three years experience in utilities or dispatching and administrative work. A degree from an accredited technological or approved college or university is preferred. Experience using computer programs (Word, Excel and Outlook and Access). Familiarity with the Ocala Utility Services dispatch system and procedures are preferred. Must be able to multi task and work independently, work under pressure and remain calm in stressful situations. Availability to work during emergencies is required. Equivalent combination of training, education and experience may be substituted or acceptable. Ability to plan, organize and review work in water resources utility operations. Has the ability to effectively maintain positive working relationships with other employees, contractors, governmental agencies, and the general public ability to communicate in English, clearly and professionally, orally, written and on two-way radio, a high volume of information on a regular, daily basis. Ability to change priorities to meet service demands and meet multiple deadlines. Ability to remain calm in stressful situations. Ability to use independent judgment to solve problems. Must be proficient in the use of Word, Excel and Access.
PHYSICAL ACTIVITIES
The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.
While performing the functions of this job, the employee is continuously required to talk or hear, taste or smell; regularly required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl;
The employee must occasionally lift and/or move up to 25 pounds, occasionally lift and/or move up to 50 pounds, occasionally lift and/or move up to 100 pounds, occasionally lift and/or move more than 100 pounds, continuously lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
ENVIRONMENTAL CONDITIONS
The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the functions of this job, the employee is continuously exposed to work in high, precarious places, outdoor weather conditions; occasionally exposed to risk of electrical shock.
The noise level in the work environment is usually moderate.
The City of Ocala provides a competitive, comprehensive benefit package for all full-time employees.
Health Insurance
We offer both single and family coverage, for employees working 30 or more hours per week.
Dental Insurance
For full time employees, we offer both single and family dental coverage.
Vision Insurance
For full time employees, we offer both single and family vision coverage.
Life Insurance
For full time employees, the City of Ocala provides Basic Life and Accidental Death and Dismemberments policies as an employer paid benefit. Employees can opt for additional coverage such as supplemental voluntary life, spouse life, dependent life, and child life. For full time employees, the City of Ocala provides Basic Life and Accidental Death and Dismemberments policies as an employer paid benefit. Employees can opt for additional coverage such as supplemental voluntary life, spouse life, dependent life, and child life.
Short Term and Long Term Disability
Offered to full time employees, STD and LTD coverages are income replacement benefits that assist policyholders who are unable to work for an extended period of time due to sickness or accidental injury.
Medical FSA (Flexible Spending Account) and Dependent Care FSA
Flexible spending accounts allow employees to pay out-of-pocket medical, dental, vision, and dependent care expenses using pre-tax dollars.
Pet Insurance
We also offer special pet insurance for your pets in the case of illness or accidents, as well as preventative care.
Employee Health & Wellness Center
The City of Ocala offers the use of the City Clinic for those employees, and covered dependents over the age of 8, which have elected one of our health insurance plans. Services offered by the City Clinic include primary care, chronic disease management, labs, x-rays, and wellness coaching.
Voluntary Cancer Insurance
For full time employees, the cancer insurance policy can help provide security if you, or a covered dependent, suddenly become diagnosed with cancer.
Supplemental Critical Care Insurance
Our full time employees have the option of electing critical care insurance that is available to help with medical expenses that could arise from things such as a heart attack or stroke.
Supplemental Accident Insurance
Also available to full time employees, is our Accident Coverage. This supplemental plan can be used to help with expenses like MRI's, physical therapy, and hospital admission.
Legal Plan Insurance
Full time employees can have access to local attorneys for a monthly fee and receive discounts on services such as legal consultation, wills, traffic violations and the purchase or sale of your home. The carrier also has a separate policy assisting with the matter of identity theft and social media monitoring.
Deferred Compensation Plan
Deferred compensation is available to all full-time employees at the time of employment. This benefit allows the employee to defer income without paying taxes until money is withdrawn. Current plan is administered through MissionSquare.
Direct Deposit
Direct deposit automatically deposits your net pay each pay period to your checking or savings account at your own financial institution. Direct deposit is a condition of employment for a person hired by the City.
Each pay period the employee receives an earnings statement showing gross pay, taxes, other deductions, accruals and net pay. Enrollment forms are available at Human Resources or Payroll.
Discounts - Theme Park
Discounts are available to all non-temporary employees at the time of employment.
Employee Assistance Program (EAP)
The Employee Assistance Program is available to all full-time employees and members of your household as an employer paid benefit. The EAP offers emotional wellbeing support in the form as counseling sessions and all sessions are confidential. The EAP also provides daily life assistance, legal services, and financial services.
Holidays and Paid Time off
The City provides paid holidays and paid time off for full-time employees. Refer to the Employee Handbook for details.
Retirement Plan
All full-time employees hired after 10/01/2013, apart from Sworn Police Officers and Firefighters, are enrolled in the 401a Defined Contribution Retirement Plan with MissionSquare. All contributions to the 401a Defined contribution plan are pre-tax and earnings grow tax-deferred. The City contributes 8% and employees contribute 3%. City contributions are 100% vested after one year of employment. You will be enrolled automatically and should take time to review your investment options at your earliest convenience.
Training Programs
The City is committed to provide training programs for all departments and all positions. Risk Management conducts classes in Defensive Driving, Safety, and Insurance. With rare exceptions, classes are offered during working hours, and are open to all eligible employees.
Tuition Reimbursement
All regular, full-time employees are eligible to participate in the tuition reimbursement program.
01
Do you possess a valid State of Florida Operator Driver's License with an acceptable driving record OR if you possess a valid out of state license, do you have the ability to obtain a Florida driver's license prior to employment?
* Yes
* No
02
Do you have a high school diploma or GED plus specialized schooling and/or on the job education in a specific skill area; E.G. data processing, clerical/administrative, equipment operation, etc?
* Yes
* No
03
Please select which best describes your level of related experience.
* Less than 3 years
* 3 years
* 4 years
* 5 years or more
04
Do you understand you must obtain a minimum of a C in Sewer Collections and a 3 in Water Distribution within a 12-month period?
* Yes
* No
05
Do you understand that you must reside within 45 minutes of City Hall (110 SE Watula Ave) using MapQuest if you are hired?
* Yes
* No
06
Required Testing: I do hereby affirm that I will complete the required testing online. Also, I affirm that no one, other than myself, will test in my place, or assist in its completion.
* Yes
* No
07
If you feel you qualify for this position due to an equivalent combination of training, education and experience, please explain below:
Required Question
Agency City of Ocala
Address 110 SE Watula Ave
City Hall, 3rd Floor
Ocala, Florida, 34471
Phone 352-###-####
Website