SERVPRO of Coeur d'Alene is growing! We are hiring a Water Restoration Manager Do you love helping people through difficult situations? Are you motivated to make a difference each and every day? If so, don't miss your chance to join our franchise as a Restoration Manager. As a Restoration Manager at SERVPRO of Coeur d'Alene, you will be a part of a highly skilled team that focuses on excellent service, fairness, and mutual respect. In this role, you will be the front-line representative of the SERVPRO brand, demonstrating our commitment to customers and clients. You will coordinate, monitor, and perform work activities on projects to successfully fulfill service needs and facilitate a positive customer experience. By providing quality, consistent, and efficient work, you will represent the best in the cleanup and restoration industry. As a valued SERVPRO franchise employee, you will receive competitive compensation, superior benefits, and the opportunity to learn and grow. We also offer a training and development program, including industry certifications. Benefits:
- $500.00 sign on bonus after 90 days of employment
- Competitive compensation
- Superior benefits Health, Paid time off, Paid holidays
- Online and in person paid training
- Career path advancement for higher pay
- Personal and professional development
- Do you love 3 Day Weekends? Shifts are four 10hr Days: Mon- Thurs or Tues- Fri.
Primary Responsibilities:
- Ensure an accurate scope of work for restoration projects and prepare statements of work utilizing industry-specific estimating software
- Negotiate with customers and/or clients for approval of restoration activities
- Schedule, coordinate, and oversee crews, assets, and subcontractors to provide service on active projects
- Review job site documentation to support the services provided and ensure proper client requirements and billing process
- Maintain all communications with customers, teammates, vendors, and insurance representatives
- Manage production expenses including labor, equipment, vehicles, and other assets
- Manage the customer and client experience and overall satisfaction
- Provide priority response to potential customers, as needed
- Actively engage in recruiting, hiring, and training restoration teammates
Position Requirements:
- Valid driver's license
- At least 1 year of management and/or supervisory experience
- At least 3 years of industry experience
- IICRC certification preferred
- High School Diploma/GED required, Associates or Bachelors degree strongly preferred
- Strong interpersonal, leadership, and management skills
- Effective written and oral communication skills
- Experience in cleaning, restoration, or construction preferred
- Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
- Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
- Ability to repetitively push/pull/lift/carry objects
- Ability to work with/around cleaning agents
If you are a highly skilled and motivated individual looking to make a difference in the cleanup and restoration industry, apply now! Join SERVPRO of Coeur d'Alene and be part of a dynamic team that is dedicated to helping people through difficult situations.