Location: Farmington Hills,MI, USA
We are looking for a task orientated technician to join our restoration team. Your main focus will be will be onsite doing restoration to ensure completion of drying, demolition and various restoration activities. Prepares and reviews documentation to include notes, photos and documents according to company policies and procedures. Explains processes used to complete active jobs and next steps to resolution in person to customers. HOURS: Monday - Friday 8-5 (hours may vary depending on daily schedule) ** OT is mandatory ***Weekend work - rotating on call schedule ****Must be willing to be flexible on start and stop times PAY:$15-18 depending on previous work experience and certifications Job Responsibilities: Knowledge of disaster restoration industry is a PLUS! Retrieves work orders, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site Completes assigned jobs according to company processes and carrier standards, maintains quality control, manages technician(s) assigned to job Performs required activities on all active jobs to residential and/or commercial customers with a sense of urgency Explains processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary. Ensure safety standards are being followed during all active jobs MUST HAVE: *Valid Drivers' License *Satisfactory driving record *Must have reliable transportation to and from work *Must be able to pass a background check due to the nature of the job *Strong verbal and written and communication skills *Strong problem solving and customer service skills *Must be able to prioritize activities and meet deadlines *Experience with entering data using a tablet or mobile phone *Report to work on time in a clean, complete uniform *Read and follow product label usage instructions Certifications are preferred, but not required: ASD - Applied Structural Drying Technician FSRT - Fire & Smoke Restoration Technician OCT - Odor Control Technician WRT - Water Damage Restoration Technician Physical Demands and Working Conditions must be prepared to: Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects. Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required. Express or exchange ideas with others and receive and act on detailed information given. For safety reasons, respirators, which are used in certain situations, must be able to seal to your face. Be exposed to various inside and outside working conditions: The change of environment such as with or without air conditioning and heating. The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities. Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision. Our environment is a diverse community where successful people work together to achieve common goals. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.