DescriptionKalahari Resorts and Conventions delivers a beyond-expectations waterpark resort and conference experience all under one roof. The authentically African-themed resort is home to America's largest indoor waterparks and features well-appointed guest rooms, full-service Spa Kalahari, a fun-filled family entertainment center, on-site signature restaurants, unique retail shops and a state-of-the-art convention center. We are inviting you to apply for our open Director of Waterpark position. In this role, you'll be responsible for the administration, operation, and direct management necessary to achieve stated objectives in guest/associate safety, sanitation/cleanliness, equipment safety/repairs, sales/profitability, costs, employee retention, and guest service satisfaction of all Resort venues located in the indoor and outdoor waterpark.This is an exempt full-time position, with various work hours and days, based on business needs. This position regularly requires evening and weekend work.Requirements
- We do require that you have a background, consisting of (an) minimum of 5 years' experience in an operational floor management/director role preferred, with a leadership background in a large water park or recreational facility.
- Previous lifeguard experience required, along with extensive knowledge of leisure activities, commercial recreation, and/or large waterpark in a for profit setting.
- Significant experience with guest services and conflict resolution.
- Experience with scheduling and managing labor budget.
- Experience with Hiring Retention initiatives.
- Basic knowledge of Human Resource law and function.
Physical Demands
- You must have the ability to pass Kalahari's lifeguard certification.
- Must be able to frequently move throughout the waterpark.
- Must be able to walk, climb or balance; and stoop, kneel, crouch, use hands to finger, handle, or feel; reach with hands and arms.
- Must be able to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
- The noise level in the work environment is usually elevated.
Preferred Requirements
- Certified Pool Operator Certification.
- Bachelor's degree in business management, Sports and Recreation, Hotel/Resort Management or related area from a four-year college or university preferred.
If your background is what we're seeking and your personality is one of service to others, please consider joining our growing and industry leading team. Company Mission We promise to deliver products and services beyond expectations. Recruiting Vision We understand that the individual is the most important element in the recruitment process. In mirroring the spirit of the brand, we promise authenticity, curiosity, honesty, timeliness, and follow-through. Whether a current opening exists or not, relationship building is critical to the success of our company. A Sampling of Our Benefits Our team enjoys a comprehensive and attractive benefits plan:
- Mental, Financial, Physical, Work/Life and Career wellness initiatives
- Educational opportunities
- Full and varied benefit package available for full-time associates
- 401(k) with company match
- Appreciation days, parties, and retention programs
- Paid time off, dedicated wellness days and holiday pay
- Discounts and resort benefits
Kalahari Resorts Conventions frequently receives awards and accolades for taking care of its associates and our guests. Recognition includes Forbes America's Best Midsize Employers, Cond Nast Traveler's #1 World's Coolest Indoor Waterparks, Best Family-Friendly Meeting Hotel and Resort in Smart Meeting's Smart Stars Awards, Parents' Magazine Kids' Travel Award Winner, and TripAdvisor's Travelers' Choice Awards. Current locations include Wisconsin Dells, Wisconsin (2000); Sandusky, Ohio (2005); Pocono Manor, Pennsylvania (2015); Round Rock, Texas (2020) and Spotsylvania County, Virginia (2026). Kalahari Resorts Conventions is an equal opportunity employer.