JOB SUMMARY / DESCRIPTIONThe Web Transactions Business Unit Manager will create a sustainable business within ECRS that functions independently of the broader organization. The Business Unit Manager will perform the duties ofproduct ownership, cost management, working across departments to break down silos, driving the narrative, and pushing sales. They will co-create, along with the self-managing scrum team, a product to delight our stakeholders and be responsible for managing the PEM and Services team that supports Web Transactions to ensure customer satisfaction and retention.The Web Transactions Product Owner will build a product roadmap that delights executive stakeholders while aligning with best practices to provide a balance of predictability and market-responsiveness. They will properly define the product vision, groom, and manage the product backlog, and deliver the data needed to succeed, while understanding the difference between the Business Unit Manager and Product Owner roles. The Product Owner is ultimately responsible for the judgment call on performance at each iteration, deciding if the team needs to go back to the drawing board or if they can move on to the next steps. The greatest responsibility of a Product Owner is to ensure that the product creates value for its customers and users, as well as ECRS.RESPONSIBILITIESPRODUCT OWNER
- Serve as a voice to project the expectations of stakeholders on new or existing products.
- Highlight product features in a manner clearly understandable to the development team.
- Coordinate with business owners to develop product vision and negotiate prioritization through future releases.
- Map out project dependencies to inform the necessary sequence of development.
- Manage and develop product backlog, as well as user stories backlog for implementation.
- Conduct backlog grooming meetings with the team.
- Attend sprint planning and demo meetings to give feedback on sprint achievement.
- Serve as the primary conduit back to business or technical stakeholders, ensuring all team members engage with stakeholders.
- Make decisions on behalf of business and technical stakeholders, requiring a strong understanding of business dynamics.
- Monitor the progress of product development and plan for product release.
- Contact customers and end users to obtain information on expected product features.
- Provide reports to update management and stakeholders on product development operations.
- Analyze customer feedback to determine features that will add value to a product.
- Participate in agile conferences and study relevant scrum material to update job knowledge/skills.
- Constantly exchange ideas with Product Owners within the organization.
- Assess product value stream to identify areas that require improvements.
- Measure product performance and value delivered to clients to adjust where necessary.
- Develop and implement action plans for building and sustaining demand for a product.
- Ensure implemented product features add value to end users and increase company returns.
- Responsible for lifecycle management and uptime of software security certificates used by your products.BUSINESS UNIT MANAGER
- Drive the WebCart narrative across all stakeholders inside and out of the organization.
- Collaborate with Marketing to create materials to enhance the sales process and educate stakeholders on WebCart innovations.
- Support the Sales and Customer Care teams in their efforts towards selling WebCart by answering questions and meeting with potential retailers.
- Create reports to inform the Executive Team on WebCart sales progress.
- Use accounting data to identify pricing and sales strategies that will enhance WebCart's profitability.
- Work with all ECRS departments to facilitate WebCart sales and implementation.
- Responsible for a minimum of 25% of working time actively engaging with customers through various channels.
- Work across the Product Teams to lower WebCart hosting costs.QUALIFICATIONS
- Education and Training: Training and certification as a professional scrum product owner (PSPO) or as a certified scrum product owner (CSPO) is crucial for the position.
- Leadership Skill: Ability to direct and motivate the product development team.
- Analytical Skill: Ability to conduct surveys to determine appropriate features to add to a new or existing product.
- Interpersonal Skill: Proficient in working with user groups and scrum teams to obtain and analyze user stories.
- Communication Skill: Expert communicators, ensuring buy-in from stakeholders on all major decisions and clear instructions for developers.ALL APPLICANTS MUST BE AUTHORIZED TO WORK IN THE UNITED STATES.ABOUT ECRS:ECRS is a fast-paced, progressive technology company with a wide range of opportunities for quality-oriented, career-minded individuals. Geographically situated in the heart of the Blue Ridge Mountains, ECRS offers the unique opportunity of a high-tech career in a resort college town setting. The ECRS family is made up of energetic, outgoing professionals who love what they do for a living. They are courteous, knowledgeable people who strive for excellence in everything they do. ECRS employees work together in dynamic teams to create, sell, install, and support our best-in-class retail automation solutions.We believe that acceptance of diversity is a key reason as to why we're successful. All qualified applicants who can demonstrate integrity and competence will receive consideration for employment and advancement without regard to race, color, religion, gender, sexual orientation, disability, age, political affiliation, or national origin. #J-18808-Ljbffr