Job Title: Part Time Front Desk and Sales RepresentativeReports to: General ManagerFLSA Status: Non-exemptSummary: At Goldfish Swim School, we care about providing top-notch swim lessons. We also have a reputation for our golden experience & WOW customer service, thanks to the culture created by our team members. They are the ones who show our families why they should choose Goldfish Swim School week after week by making learning (and work) FUN!This job is perfect if youre someone who is experienced in customer service with administrative assistant skills, possess a sales background, loves kids, and is looking to have fun while being part of something bigger. What youll do here is going to mean something to so many families and make a difference in your community and in each childs life.Duties and Responsibilities include the following. Other duties may be assigned.
Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.Processes student registrations using effective sales/customer service techniques.Schedules and manages birthday/pool parties. Supervises birthday party staff.Resolves customer concerns/complaints using a professional approach.Assists clients with purchases of merchandise and vending.Greets parents and students as they report to the front desk. Checks in students on the attendance tracking system.Maintains cleanliness of the Front desk area, snack shack area, changing areas, restrooms, and observation area.Monitors snack shack area and provides guidance to snack shack staff.Checks voicemail and email correspondence and responds in a timely manner.Updates informational displays with accurate and timely promotions and literature.Provides occasional administrative support for management personnel to include the General Manager, and the Asst. General Manager.Makes collection calls to resolve open account problems.Prepares twice daily student lesson schedules for use by instructors and management staff.Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.Fulfills other duties and responsibilities as assigned by the Employer.Education/Experience:
- High school diploma or GED.
- Some college preferred.
- Two years previous customer service and/or administrative office experience required.
- Intermediate level computer skills required using Word, Excel and other software systems.
- Must pass background examinations
Certifications and licenses: Ability to swim and teach swim lessons; everyone on our team is lifeguard, CPR & AED certified. Youll go through our in-house lifeguard certification program as part of job training.
Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.