This is a full-time position. Interested candidates must be able to work Monday - Friday from 9:00am to 5:00pm. The Welcome and Triage Worker is the first contact for persons seeking assistance at Friendly House. This individual will manage the waiting room for the Social Services department and ensure that guests are in the right location and have the required documentation needed in order to help them. The Welcome and Triage Worker is responsible for promoting a friendly and welcoming atmosphere.Responsibilities (including but not limited to):
- Greet guests at the front desk and assist them with signing in.
- Triage presenting problems and direct those eligible for Friendly House services to the waiting area and assist with questions as appropriate. This applies to phone calls and guests arriving in person.
- Work with guests to ensure they have the correct documents for service. Communicate to guests that certain documentation is required in order for us to help them.
- Direct guests to correct location if you find that the Social Services O??ice does not provide requested service.
- Escalate presenting problems to specific case managers as needed.
- Add new clients to client recipient list and assist with distributing supplies (such as food, diapers, or formula).
Requirements
- Bilingual strongly preferred.
- Excellent communication and interpersonal skills.
- Associate degree in human services or equivalent experience.
- Ability to work independently with minimal supervision.
- Working knowledge of Friendly House's Social Services Department preferred.