Company DescriptionAbout Westgate Smoky Mountain Resort & Spa: Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world-class amenities such as the state-of-the-art Wild Bear Falls water park. Job Description Responsible for providing quality customer service to all Specialty Marketing packages.
- Check-in Specialty Marketing packages.
- Collect deposit and taxes.
- Hook tours, book attraction/dinner reservations, sell attraction tickets, add extra nights, upgrade packages.
- Qualify guests for presentation.
- Courtesy call guests after check-in.
- Provide customer service to all Specialty Marketing packages.
- Work with confidential information
- Order supplies for the department as needed
- Mail out paperwork as needed.
- Maintain various departmental reports.
- Other duties may be assigned.
- Assist with Check Ins as needed for All Guests checking into resort.
- Provide Customer Service to guests staying on property and answer questions about area.
- Direct guests to proper areas and assist with Tour Desk, Owner Referral and Inhouse Administration as needed.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Additional InformationWhy Westgate?
- Comprehensive health benefits - medical, dental and vision
- Paid Time Off (PTO) - vacation, sick, and personal
- Paid Holidays
- 401K with generous company match
- Get access to your pay as you need it with our Daily Pay benefit
- Family benefits including pregnancy, and parental leave and adoption assistance
- Wellness Programs
- Flexible Spending Accounts
- Tuition Assistance
- Military Leave
- Employee Assistance Program (EAP)
- Life, Disability, Accident, Critical Illness & Hospital Insurance
- Pet Insurance
- Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
- Advancement & development opportunities
- Community Involvement Programs
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email ...@wgresorts.com with the job title and the location of the position for which you are applying.