Welcome Services Concierge
: Job Details :

Major Responsibilities:Successfully manage the first and last impressions of the facilityProactively approach, greet and acknowledge all in a friendly, professional manner and provide quick, responsive guest serviceAnswer telephone and make calls to department, units and outside organizations as requestedSuccessfully utilize the Epic system for appointment and patient look-up, input of transport requestsProperly communicate with all departments and transport companies on behalf of patients/visitorsPartner with all hospital staffProblem-solve, manage conflict, address patient/visitor concerns and complaints, and initiate recovery steps for service failuresAssist in maintaining a smooth traffic flow at the entrances to the facilityPhysically assist in the transport of patients/visitors through wheelchair use and escorting -both external and internalPhysically assist patients in/out of vehiclesWhen required, provide symptom screening of patients/visitors entering the facility by asking structured health questionsLicensure, Registration and/or Certification Required:None Required.Education Required:High School Diploma or GEDYears of Experience:Typically requires 2 years in customer service facing role.Knowledge, Skills & Abilities Required:Life support training courses may be required dependent on department discretionExcellent Customer service, communication (written and verbal) and interpersonal skills; ability to positively communicate with others under difficult circumstancesIntermediate computer skills (prior Epic experience is a plus)Must be extremely accurate in a fast paced environmentAbility to manage multiple demands and prioritiesDemonstrated ability to work as part of a team, independently and collaborativelyPhysical Requirements and Working Conditions:Ability to stand and walk throughout work area approximately 95% of the workdayAbility to withstand exposure to weather elements - both extreme cold and heat approximately 95% of the workdayAble to perform physical tasks such as lifting, standing, walking, pushing, pulling, and moving patients via wheelchairs, wayfinding, and/or escortingAbility to tolerate minimal exposures of odors from auto emissions/gasolineThis job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.#J-18808-Ljbffr