WELCOMER MISSION To insure that every guest feels welcome and glad they came to Friendly's. ESSENTIAL FUNCTIONS
- Offer a sincere, personal welcome to every guest entering the restaurant.
- Smile and make eye contact.
- Anticipate the guest's needs and react before they need to ask.
- Make each guest feel important and special, especially kids!
- Help the guest understand the Friendly's experience - check if new or returning.
- Make the guest aware of specials or featured products.
- Maximize seating efficiency.
- Deliver rolled, clean silverware to each table.
- Wait until each guest is seated before presenting menus open to specials if any.
- Ask if the guest knows what they would like to drink, recommend a Fribble, and if yes, take the order and either get it yourself or deliver it to the server.
- Constantly inspect the dining room to insure tables to be seated are perfectly reset.
- Have impeccably neat uniforms, tables and welcome areas that are always set and ready to go.
- Offer a sincere, personal welcome to every guest entering the restaurant.
- Smile and make eye contact.
- Anticipate the guest's needs and react before they need to ask.
- Create an emotional attachment to our restaurant by helping our guests create great memories.
Skills & Requirements GENERAL JOB REQUIREMENTS
- Must read, write, and communicate in English as it relates to the job and to the safety regulations.
- Must be able to perform all job functions safely.
- Must meet the company performance standards for the job.
- Must participate in company orientation and training.
- Must be able to follow instructions.
- Must be able to work the scheduled / assigned times and required overtime for the position.
- Must be able to use, or learn to use, the equipment and tools used to perform the job.
SPECIFIC JOB SKILLS AND QUALIFICATIONS
- High School Diploma / GED preferred.
- Food Service background / experience preferred.
- Must have excellent people skills.
- Must have basic math skills.
- Must be able to stand and walk for extended period of time.
- Must know safety information regarding all materials used within the scope of the work
About Friendly's Ice Cream, LLCIn 1935, the Blake Brothers founded their first ice cream shoppe in Springfield, Massachusetts and named it Friendly. And they wanted it to be exactly that. It was all about the friendly service and the handcrafted ice cream.Today, Friendly's is still a place where family and friends gather to create great memories. And we continue to work hard every day to make those memories even better with warmer welcomes, friendlier service and cleaner restaurants.You can always find your long-time favorites on the menu! From our made-to-order Friendly's Big Beef® Burgers to our signature SuperMelt® Sandwiches, your favorites are better than ever with improved flavors and ingredients. We've also added more than 20 craveable new choices to our menus. And, of course, every meal is followed by our unbelievable homemade ice cream. You certainly can't beat that!For more than 70 years, Friendly's has been home to fun times and a thousand sweet ways to top off your meal. Come see us, and we'll make sure you leave happy with a great memory. Because that's what Friendly's is all about.