From the moment you're introduced to CULTA, you'll notice the difference: a community of like-minded souls with a passion for perfection in our product. CULTA proudly grows all of its own cannabis on our Cambridge, Maryland campus and sells these cultivated products in our flagship dispensary store in Baltimore, Maryland and our other associated dispensaries in Columbia and Urbana. CULTA's award-winning products are also sold to other partner dispensaries throughout the state. Our name has become synonymous with quality, and we could not be more proud!
You can get further details about the nature of this opening, and what is expected from applicants, by reading the below.
The Wholesale Account Rep will serve as the primary relationship owner for an assigned group of wholesale accounts with responsibility for retention and growth. Ensure clients derive maximum value from our products. Work closely with clients to identify wholesale product needs and consult with wholesale partners on industry trends and best practices for solutions.
JOB DUTIES & RESPONSIBILITIES:
- Manage multiple accounts; develop positive working relationships with all customer touch points.
- Drive client retention, upsells, and client satisfaction.
- Work closely with Account Managers on day-to-day operational processes.
- Work closely with Analytics and Marketing to determine root causes for customer success or failure and drive requirements for product or process enhancement and development as needed.
- Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals.
- Leverage technical tools and quantitative data to manage client success while keeping high customer satisfaction.
- Prepare insights around reporting, including analysis and research.
- Work closely with Finance on billing set up and invoicing.
- Manage customer activity with CRM tools for maximum efficiency and visibility, with carefully executed follow-up to closure on open issues.
- Provide input on new processes and workflows as needed.
- Focus on ensuring we maintain superior customer service levels, operational excellence, and strategic insight.
QUALIFICATIONS:
- 3+ years' experience in Customer Success and/or Account Management.
- Dynamic personality able to effectively engage and influence a variety of audiences at all levels of a business.
- Confident communication (written and oral) skills and a demonstrated ability to work collaboratively with all levels of internal and external organizations.
- A focus on relationships, able to gain trust through communication, expectation setting, and completion of planned deliverables.
- Business acumen, sound decision making, analytical and organizational skills in a fast-paced environment; a consultative approach to managing complex client relationships.
- Project and program management experience; knowledge of key concepts including phases, plans, deliverables, scope, and tasks.
- Ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations.
- Passion about business and dissatisfaction with status quo - always thinking of ways to improve/grow assigned clients.
- Bachelor's Degree preferred in appropriate field of study or equivalent work experience.
- Strong analytical skills.
- Demonstrated ability to work independently and remain motivated.
- Working knowledge of computers and Microsoft office suite of services.
- Ability to work onsite as needed.
- Must be customer service oriented.
CULTA's Benefits:
- Generous Paid time off (PTO) including 6 paid holidays per year.
- Medical Insurance which includes prescription drug coverage (for full-time employees).
- Dental Insurance (for full-time employees).
- Vision Insurance (for full-time employees).
- Health Saving Accounts (HSA) (for full-time employees).
- Company paid Short-Term and Long-Term Disability (for full-time employees).
- 401k with a company match.
- Employee Assistance Program (EAP).
- Employee referral program.
- Product discounts for qualifying employees.
- Casual dress code and a culture to brag about.
- Training and career advancement.
CULTA is an Equal Opportunity Employer. This means that all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We embrace diversity, inclusion, and equal opportunities within our building and our community. We strive to develop a team that represents a variety of backgrounds, perspectives, and skill sets. We are committed to creating an inclusive environment for all employees and believe that diverse teams translate to diverse ideas and company growth. YOU, as an individual, matter!
**All positions require the ability to pass background check and drug test as required by Maryland law. Must be 21 years or older to apply**
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