Wholesale Account Specialist
: Job Details :

DescriptionThis position is responsible for processing sales orders, addressing the needs of customers and/or brokers, and resolving issues as they occur for our wholesale business. This position works closely with territory sales managers and other wholesale account specialists.JOB SUMMARYAnswer incoming calls, respond to emails, and provide account and order information such as order status, product availability, processing updates, and shipping times.Process incoming sales orders into our system and see them through to completion, including follow up to resolve anything delaying their completion.Respond to new customer inquiries and set up new accounts in the system, including all necessary business information, shipping requirements, and personnel contacts.Support territory sales managers and contracted brokers by providing timely and accurate information and solutions as requested.Resolve problems relating to product and shipping. Process claims, credits, and replacements in the system as relates to quality and damage issues.Coordinate professionally with other teams such as Finance, Operations, and Warehouse when necessary to ensure situations are addressed.Develop an understanding of our brand, products, and policies to better service our wholesale customers and contracted sales representatives.Stonewall Kitchen is an EEO employer. Requirements1-3 years of related experience required. Bachelor's degree preferred.; high school diploma requiredStrong written and verbal communication skills for both internal and external exchangesAbility to organize and prioritize your own workflowStrong problem-solving and analytical capabilityCustomer service/sales experience preferred, preferably in consumer goodsStrong computer skills and experience with Microsoft OfficeAbility to work independently and as a member of a teamAbility to climb stairsStonewall Kitchen participates in E-Verify, the federal program for electronic verification of employment eligibility.#J-18808-Ljbffr