Wholesale Customer Care Specialist I 9a-2p
: Job Details :

DescriptionHealth, Vision, and Dental Insurance; Matching 401k; Paid Time OffHourly, Non-Exempt, Starting at $18 / hourTire Rack Wholesale is seeking great Customer Care Specialists that want to join a great e-commerce team! Specialists will work as a team to provide support to a wide range of contacts. Each team member utilizes in-depth knowledge of company products, processes, and programs to solve problems and take initiative in shaping each customer's experience. If you have a background in customer support and are looking for a fast-paced, collaborative work environment, we would love to hear from you!Responsibilities:- Identify and assess customer needs in a high volume call center environment;- Communicate policies, grant accommodations, and show good judgment in all decision making;- Resolve customer issues, providing appropriate solutions and follow up, via telephone or email to ensure resolution;- Collaborate with other departments to resolve technical issues;- Respect and appreciate every customer.Requirements:- 2+ years of Customer Service experience, preferred;- Quick learner with a positive attitude and a heart for providing great customer service;- Excellent verbal communication skills;- Strong written skills for email and written follow-up correspondence;- Strong ability to navigate the Internet efficiently;- Ability to prioritize and manage time effectively;- Ability to work in a fast-paced environment independently and as part of a team.Hours:Training: 4-6 weeks, Monday-Friday.- Schedule: Monday-Friday, 9:00am - 2:00pm, 5-day work week. #LP