Job DescriptionJob Description
Primitives By Kathy® is the #1 wholesaler of “present day primitives” to nationwide retail stores. With a focus on creative design, ahead-of-the-market product innovation, and international sourcing, the company currently offers over 7,000+ unique home décor and gift items to more than 10,000 worldwide customers.
Principle Accountabilities:
- Represent PBK professionally, responsibly, and passionately to all stakeholders
- Maintain honesty and integrity at all times with co-workers and customers
- Greet customers upon their arrival and showcase the showroom to all new customers
- Process transactions through point of sale system quickly and accurately
- Engage with customers about their business and promote alternative ideas and products to focus on always increasing average dollar of order
- Upsell items frequently with special pricing such as overstock, special sales and best sellers
- Package customers' purchases responsibly to ensure they are not broken during transit
- Assist with picking, packing and invoicing wholesale orders
- Work closely with customer service to resolve customer challenges
- Assist with inventory replenishment from receiving to putting out on the floor
- Keeping the showroom clean and items in their respective places
- Inspecting new merchandise for defects
- Ability to work with flexible hours including Wednesday evenings until 7 and 1st Saturday of every month and also the 3rd Thursdays until 7PM
- Ability to work special events held in the showroom which would include weekends ( 4-8 events a year)
- Attend meetings & training
- Other duties as assigned by the supervisor and/or manager or his/her designee
Skills & Competencies:
- Strong interpersonal skills, professionalism, helpfulness, and passion for sales and customer care
- Outgoing, friendly, passionate service skills
- Ability to manage time, prioritize, and shift quickly among various responsibilities.
- Accuracy, thoroughness, attention to detail
- Exceptional work ethic
- Excellent team player and contributor
- Able to type a minimum of forty (40) words per minute
- A proven track record, showing ability to achieve sales targets and goals
Key Performance Indicators
- Stakeholder satisfaction including customers, teammates, owner, and suppliers.
- Customer retention and growth.
- Sales magnification and incremented average revenue per market, customer, and orders.
- Reduced customer complaints and prompt resolution.
- Quick customer response and reduced abandoned calls.
Computer Proficiency:
- Computer experience to include the following: MS Word, Outlook, and Excel or similar.
Education:
Minimum
- High School Diploma. Experience with high traffic volume sales or service is required.
- 2+ years of experience in sales experience in a retail or wholesale environment is a plus
Work Environment
This job operates in a warehouse environment where temperatures fluctuate with seasonality.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Continuously use hands to finger, handle or feel; and reach with hands and arms
- Must be able to sit or stand continuously for up to 10 to 12 hours per day
- Must be able to rarely lift up to 50 pounds using proper lifting technique
- Must be able to continuously traverse through the showroom floor up to 10 to 12 hours per day
About Us:
Primitives By Kathy (PBK) is the #1 wholesaler of present day primitives to nationwide retail stores. With a focus on creative design, ahead-of-the-market product innovation, and international sourcing, the company currently offers over 9,000 unique home décor and gift items to more than 22,000 worldwide customers. Headquartered in Lancaster, PA, the company connects with customers through its 800+ page catalog, website, trade shows, and permanent showrooms in Atlanta and Dallas. Learn more at www.primitivesbykathy.com
Primitives By Kathy® provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Primitives By Kathy® complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfers, leaves of absence, compensation, and training.