Nestled within the breathtaking Laurel Highlands, a region known for its 3,000 square miles of spectacular natural scenery, Nemacolin Resort offers an unparalleled blend of luxury and adventure. Located just east of Pittsburgh, this four-season destination boasts world-class outdoor recreation, historic sites, and family-friendly activities. Our wildlife sanctuary, home to more than 150 animals representing over 50 species, including hoofed animals, carnivores, birds, herptiles, and select fish and invertebrates, invites a dedicated professional to join us in caring for these extraordinary residents. Here at Nemacolin, our associates know to Expect the Unexpected. You have come across the career opportunity where entertainment and excitement are part of the job description. This position must be committed to making every experience memorable, all while having fun and relishing the incredible atmosphere of the resort. The Wildlife Manager must have excellent communication skills, strong organizational abilities, and working knowledge of computer systems. They assist the Director of Animal Life and collaborate closely with the Wildlife Curator in creating employee scheduling, promoting and enforcing policies and procedures, and managing operational support functions. These include, but are not limited to, oversight of the equestrian center, sled dog kennels, and wildlife operations. This individual must remain knowledgeable of new policies, programs, and equipment within the company protocol. The Wildlife Manager must act in a leadership capacity when the Wildlife Curator is absent, providing clarity and support for both staff and guests. The ideal candidate will possess leadership qualities, maintain a professional appearance, and enjoy working with the public and wildlife. ESSENTIAL FUNCTIONS: (The following statements are intended as general illustrations of the work in this job class and are not all-inclusive.)
- Deliver internal and external guest service the Nemacolin way, going above and beyond for associates and guests.
- Build and retain guest relations, mentoring employees to deliver superior service.
- Ensure adherence to Standard Operating Procedures (SOPs) and company protocols.
- Purchase supplies and authorize purchase orders within guidelines for timely procurement.
- Supervise guest-facing tours and programs, as well as back-of-house animal care operations, ensuring animal husbandry follows guidelines.
- Train line-level associates in the proper handling of programs and animal care.
- Create a welcoming environment that conveys the right service message to guests.
- Support operating goals, ensuring performance objectives and profit targets are achieved.
- Collaborate with the Wildlife Curator to ensure smooth coordination across animal care, programs, and operations.
- Manage multiple priorities and projects with efficiency, meeting deadlines under pressure.
- Address and resolve guest concerns promptly, escalating issues to the Director when necessary.
- Develop strategies in collaboration with the Director and Wildlife Curator to capitalize on short- and long-term opportunities.
- Implement and oversee staff training to ensure protocols are maintained and completed on time.
- Coordinate with the Curator to schedule farrier, veterinary, dentist, and sheep-shearing services to meet animal health needs.
- Utilize office equipment efficiently and maintain proficiency in office software.
- Communicate effectively with both internal teams and external stakeholders.
- Collaborate with the Director of Animal Life and Wildlife Curator to establish appropriate safety protocols and emergency procedures.
- Assist in developing and adjusting animal feed guidelines with input from veterinarians and other professionals.
- Manage confidential information with discretion.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
- Bachelor's degree in Animal Science, Wildlife Biology, or related discipline preferred.
- Strong communication skills with expert-level proficiency in professional writing and verbal communication.
- Ability to manage multiple tasks and priorities effectively in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Advanced decision-making and problem-solving abilities, utilizing critical thinking.
- Ability to collaborate professionally with internal and external contacts.
- Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint) and Adobe Acrobat.
- Experience managing financial systems and spreadsheets.
- At least 5 years of experience in wildlife care with a strong interest in wildlife management.
PHYSICAL REQUIREMENTS:
- Ability to lift and move up to 50 pounds.
- Frequent standing, walking, and working outdoors in varying weather conditions.
Why Work for Nemacolin? Kick-start your career at Nemacolin, a world-renowned luxury resort nestled in southwestern Pennsylvania. Nemacolin boasts an unparalleled blend of elegance and adventure, offering an array of amenities that redefine luxury. With two Forbes-rated hotels from which to choose, guests are treated to the epitome of comfort and style. A five-star, five-diamond restaurant sets the stage for exquisite dining experiences, while our on-site wildlife habitats bring animal encounters to a whole new level. The opulent spa, championship golf courses, and a range of outdoor activities, including fly fishing, skiing, and snowboarding, provide a holistic and exciting getaway. As a part of the Nemacolin team, you'll have the chance to work in a dynamic and supportive environment where your skills and passion will flourish. We believe in fostering growth and providing our team members with opportunities to shine and advance in their careers. Join us in delivering unparalleled experiences that leave lasting memories for our cherished guests and members. Real Life Magic meets boundless opportunity at Nemacolin. Come, be a part of it! ASSOCIATE PERKS: What's in it for you? As a Nemacolin associate, you won't just have a bright future - you'll have a bright present! You're invited to join our warm, supportive community, where you'll enjoy competitive wages, exciting events, a full suite of benefits, discounts, and perks, and access to amenities at our associate community Wisteria.
- Attractive 401(k) plan
- Paid vacation, holidays, and personal hours
- Family medical, dental, and vision insurance. Long-term and short-term disability insurance
- Employee and educational assistance program
- Up to 40% off Retail, Spa, Activities, Food and Beverage at the Resort
- On-site uniform and dry-cleaning services
- Discounted meals during breaks in associate break areas
Wisteria Associate Community
- Wisteria is Nemacolin's way of showing our appreciation to our associates. This neighborhood is exclusive to associates and contains a Pub, Market, and Fitness Center. As a member of Team Nemacolin, you'll enjoy these exclusive amenities.
Associate Recognition programs
- Nemacolin realizes that our associates help to set us apart from other organizations in the industry through their commitment to providing exceptional service and their ability to consistently exceed guests' expectations.
Nemacolin promotes a culture of continuous learning for our associates. We are strongly committed to comprehensive professional development programs:
- Opportunities for advancement - At Nemacolin, we encourage our associates to grow within the organization and gain experience in a variety of departments to better understand the hospitality industry. Nemacolin prides itself on promoting from within the organization, and many of our upper-level managers began in entry-level positions and advanced into their current roles.
- Mentoring and coaching programs - As a new associate, we provide a level of mentoring that is best suited to you to enhance your growth and career interests, while sharing knowledge, advice, and encouragement along the way.
This job description cannot possibly include a complete comprehensive listing of all the activities, duties or responsibilities that may be required by the organization and/or members of management. It reflects management's assignment of essential functions, but it does not prescribe or restrict the additional tasks that may be required.