Job DetailsJob Location Riverside HQ - Riverside, CA Position Type Full Time Salary Range $18.50 - $18.50 Hourly DescriptionTitle: Will Call Store Associate Department: Sales & Customer Service | Retail Reports To: Operations Manager Hours Required: Full-time, Non-Exempt Schedule: Weekends Required Compensation: $18.50/hour Location: HQ | 1615 Eastridge Ave. Riverside, CA 92507 The Job Located in Riverside, we are a retailer of all things bike - mountain, road, e-bike, you name it. Our product offering makes for a unique work environment. Our Will Call team provides a strong link between Jenson USA and our customers. You can expect an easy-going, welcoming, and flexible atmosphere with good people. This role is customer-facing at the will-call desk and handles the transactional side of the will-call process. Ideal candidates will have experience in the bicycle industry or a strong passion for cycling. This associate picks orders, solves customer inquiries, fosters relationships with customers and supports the Customer Service team as needed. Jenson USA maintains retail-focused operating hours; Saturday/Sunday work may be regularly scheduled. Check out who we are here: jensonusa.com The Benefits We offer a variety of benefits and perks for full-time employees, including:
- 100% HMO Employee Medical Coverage. If you are out of network, additional costs may apply.
- Dental and Vision Insurance
- 3 Weeks of Paid Time Off
- 7 Paid Holidays
- Bike Day
- Flexible Spending Account
- 401(k) Retirement Plan with Employer Matching up to 4%
- Supplemental Life Insurance
- Employee Purchase Discount Program
- Professional Growth & Development Opportunities
Essential Duties and Responsibilities
- Provides Jenson USA customers with exceptional customer service through fulfilling orders and meeting customer needs (Core Value#1 Customers are Everything. Show them the love! ).
- Demonstrates a true passion for cycling and stay informed on the latest cycling products, technology, and market trends.
- Pick all will call orders for customer pick up.
- Maintain locker and will call area cleanliness, functionality and report any issues.
- Problem solve customer inquiries by investigating problems, developing solutions, ensuring customer satisfaction.
- Completes inventory transactions and movements with a high level of accuracy.
- Responds to incoming customer email and telephone customer support on an as-needed basis.
- Prepares the Will Call area for normal operations and handle the end of day procedures.
- Problem solve customer inquiries by investigating problems, developing solutions, ensuring customer satisfaction.
- Handles visitor badges and guest sign in / out process
- Ability to lift, push, and pull up to 50 pounds.
- Other duties as assigned.
Qualifications
- High school diploma or GED equivalent
- Advocates for cycling in the local community
- Strong written and verbal communication skills
- Must be computer literate (browser, email, office applications)
- Energetic, enthusiastic, positive attitude, and committed
- Passionate, friendly, outgoing, eager-to-learn attitude
- Prior sales experience and training preferred
Skills/Abilities
- Adaptability - Demonstrates flexibility with change.
- Proactive Anticipation of Needs - Addresses problems and acts to prevent them. Utilizes analytical skills and broad understanding of the business to effectively interpret needs.
- Communication - Listens to understand the needs; speaks with confidence using clear and concise language, produces well thought-out professional correspondence that is free from grammatical and spelling errors.
- Service Oriented - Interacts professionally with leaders, clients, vendors and team members. Promptly responds to requests with accuracy and a courteous demeanor.
- Team Player - Works as a competent member of the team, willing to provide back-up support for others.
- Computer/Technical Savvy - Is proficient in using standard office equipment. Demonstrates advanced proficiency by adapting to new technology and easily acquiring new technical skills.
Jenson USA is proud to operate as a drug-free workplace. All new hires must complete a pre-employment drug screen and background check. Jenson USA is committed to Equal Employment Opportunity regardless of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.