Location: Schenectady,NY, USA
Responsibilities
Real time monitoring and response of Renewable Energy power generating assets.
Perform remote troubleshooting applying Remote Operations Center Fault Handling Procedures and Special Instructions
Escalate and communicate to next level of fleet support when remote troubleshooting is not effective ensuring to provide any relevant information to aid in additional support
Interface with site team and customer operation center when observe network interruption or loss of communication between power assets and Monitoring System
Monitor the ROC notifications for customer requests during the shift and take the necessary actions immediately
Follow ROC procedures to drive standardized global practices
Proficiently communicate with internal and external customers via written and verbal communication
Document all work performed via guidelines in approved procedures and appropriate playbook via provided digital tools
Additional Responsibilities
Manage shift schedules for team members when there is call out by team members to the scheduled roster
Assigning and distributing the daily workload to specific employees based on role, skill and complexity of work
Provide first level of escalation support to the team in case of exception management
Co-ordination with client on any process change and driving the changes to process flow within the team
Co-ordinate with support groups like IT & Logistics to ensure there is business continuity at all times
Manage handover of shift, sharing and documenting any critical updates for the incoming shift and shift lead that impacts the operations
Qualifications we seek in you!
Minimum Qualifications
Excellent written and verbal communication skills
Ability to work independently
Excellent PC skills, experience using MS Office, MS Outlook, and Excel
Must be able to work variance shifts required for 24x7 operations
Preferred Qualifications/ Skills
Experience in renewable energy generation
Experience with industrial plant maintenance
Experience with maintenance and troubleshooting Programmable Logic Controllers (PLC s)