DUTIES AND RESPONSIBILITIES
- Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions.
- Review and confirm infrastructure already in place in AWS to recommend and implement any optimizations for performance/scalability/cost savings (e.g., switch from monolithic to cluster, establishment of a load balancer and backup/recovery plan).
- Design, develop, and maintain a Windchill & ThingWorx Navigate image to be shared with Windchill developers to support their daily work.
- Responsible for installing and performing upgrades of Windchill, applying critical patch sets, and fixing security vulnerabilities on a regular basis with all infrastructure and applications supporting Windchill.
- Responsible for performing rehosts to and data refreshes on non-production environments as needed.
- Conduct comprehensive testing, including unit, integration, and system testing, ensuring application infrastructure and performance are maintained.
- Work with the larger Windchill production sustainment team to debug and resolve complex application/customization defects and issues that may require performance and infrastructure-related investigations and solutions.
- Develop and maintain technical documentation for all environment infrastructure.
- Stay up to date with the latest Windchill developments and AWS industry best practices.
REQUIRED QUALIFICATIONS
- Currently hold an active U.S. security clearance.
- Currently hold PTC certifications for Windchill.
- Currently hold relevant AWS certifications.
- Bachelor's degree in information technology, computer science, software engineering, or another engineering discipline.
- Minimum 5 years of experience working with PTC's Windchill PLM & ThingWorx Navigate software, specifically performing installations, patching, upgrades, and rehosts.
- Minimum 3 years of experience working with and setting up AWS cloud services to host Windchill.
- Experience managing Ansible playbooks.
- Experience with Windchill, ThingWorx Navigate, and AWS licensure.
- Experience maintaining and optimizing performance of Windchill version 12 and ThingWorx version 9.
- Experience diagnosing networking-related issues.
- Experience managing Active Directory and AppStream.
- Experience reviewing and applying security STIGs on Windows and Linux.
- Experience collaborating with the PTC Technical Support & R&D organizations.
- Experience collaborating with AWS Technical Support.
- Experience setting up and working with virtualized environments hosting Windchill.
- Experience with installation and maintenance of an Oracle database.
- Proficiency in Red Hat Enterprise Linux Version 8 and Windows Server administration, as well as scripting for Windchill implementations.
- Knowledge of Windchill System & Business Administration, including security configurations.
- Excellent problem-solving skills and attention to detail.
- Strong communication and interpersonal skills.
- Strong documentation skills.
- Ability to work independently and as part of a team.
DESIRED QUALIFICATIONS
- Experience with database management systems (e.g., Oracle and SQL Server) and SQL scripting.
- Experience with and certifications in Agile software development methodologies.
- Experience with Fortify or other SAST security scanning tools.
- Familiarity with CI/CD pipelines and code management leveraging GIT (e.g., repo, branches, merging, conflict resolution, build hardening, ant scripting, and deployment vehicles like BIFF, SCF, etc.).
- In-depth understanding of the aerospace and defense industry.
- Knowledge of software development policies and requirements.