Windows Desktop Support Specialist (Consultant)
: Job Details :

**Windows Desktop Support Specialist (Consultant)**

**Job Description**

This position requires strong technical, customer service and communication skills. We are seeking an experienced technician who will be responsible for assisting in resolving technical problems/issues for end users within a complex network. The ideal candidate works well in a dynamic and fast-paced environment while demonstrating strong interest in emerging tools and technologies within the trading industry.

**Responsibilities and Key Accountabilities**

+ Identify and resolve hardware or software issues reported by end users.

+ Advanced troubleshooting skills and must be able to see the big picture.

+ Account provisioning in a hybrid Active Directory / Mail environment

+ Install security patches on Desktops / Windows servers

+ Manage Active Directory TCP IP services like DNS and others like DHCP

+ Review ticket queue to meet SLA requirements

+ Answer incoming user phone calls to deal with user issues

+ Relocate users and technical equipment from one location to the next

+ Interact with 3rd party hardware and software vendors about their technical solutions to fix end user technical issues**Hardware**

+ Dell OptiPlex and Precision Desktops

+ HP and Cisco UCS Intel Servers, EMC / Pure Enterprise Storage**Software**

+ Microsoft Windows 10 desktop clients with the Office 365 suite

+ Mac OSX

+ Microsoft Windows Server 2012, 2012 R2, 2016, 2019

+ Bloomberg, Reuters, Database clients

+ Development tools**Qualifications**

+ Qualified candidate must be committed, and passionate about technology

+ 3+ years experience as a Windows desktop support specialist in a fast-paced environment

+ Strong understanding of the Windows networking stack

+ Willing to gain experience working in a Microsoft / Linux hybrid environment