Location: all cities,SC, USA
Workstation/Server Administrator
Contract: 12 months
Pay Rate: $29/hour
Location: Columbia, SC (4 – 5 days onsite)
The Team: ICT Non-Host End User Platform Services. Our team manages both local and remote services, including Citrix, VDI, VPN, Intune, network printers, and physical workstations. We handle global management for PC and Citrix configurations to ensure devices function efficiently, securely, and in line with company standards. Our primary goal is to focus on innovative solutions by leveraging automation and creating no-touch systems. We maintain a backlog to prioritize work and keep the team focused. We take pride in our detailed approach to operational excellence, aiming for the best possible user experiences regardless of how they access our network.
Required Technologies:
• A+ Certification is required at a minimum.
• High technical knowledge Microsoft Windows OS
• High technical depth of PC hardware and troubleshooting knowledge.
• Printer hardware and troubleshooting knowledge.
Nice To Have:
• PowerShell or some scripting knowledge.
• Some concept of automation.
• Documentation and technical writing skills.
• Some concept of software and image deployment tools (MDT, SCCM/ECD, Intune, Big Fix).
Day to Day:
• Attend daily standups and discuss what was accomplished yesterday, task for the day, and roadblocks.
• Review Azure Boards daily for incoming work or issues for the day.
• Work on any image build updates that as needed.
• Provide technical guidance, troubleshooting, technical support for the image build process as needed to Workstation Support teams.
• Configure, update, and document build standards as needed for successful image builds for all WSS sites each month leveraging Sysprep process and Microsoft Deployment Toolkit (MDT) or Intune with Autopilot.
• Document and maintain hardware seed units in the imaging lab and leverage them for testing as needed.
• Attend weekly Workstation Hardware Evaluation team meetings.
• Document configurations and standards with assistance of technology owner so that workstation support teams can reference similar issues and improve resolution time.
• May perform administrative tasks such as reporting, ordering replacement parts, and tracking status/inventory of items in the imaging lab.
• Keeps apprised of new technologies related to workstation imaging process and Windows Operating System roadmaps.
• Research and keeps abreast of current hardware standards and stay current with hardware performance testing tools.
Duties:
Maintain workstation/server infrastructure standards. Deploy infrastructure software to clients. Monitor devices for deviation and address issues promptly and appropriately. Administer and maintain tools for software delivery and remote management.
•40% Administer and deploy infrastructure software to clients including new builds, master files, upgrades, and patches. Record, verify, and coordinate customer requests to ensure appropriate distribution. Establish and follow all related processes such as email notifications and alerts.
•20% Install, configure, and maintain infrastructure software in support of business processing requirements. Develop, compile, test, debug, document, and maintain custom scripts and utilities. Create comprehensive test plans based on configurations and other specifications. Ensure data/media recoverability by implementing a schedule of system backups and database archive operations.
•15% Perform monitoring/maintenance activities of the workstation/server environment and tune the system to achieve optimum performance levels. Find and troubleshoot problems before they become issues to the user and act as a higher-level support for help desk for certain problems. May consult with senior peers on certain projects.
•10% Develop and maintain custom integration solutions. Establish standard configuration for software packages. Manage/maintain administrative tools for software delivery and remote management.
•10% Ensure continuity with system software licensing and maintenance agreements. Conduct routine hardware and software audits of workstations and servers to ensure compliance with the organization's established standards, policies, and configuration guidelines.
•5% Develop and maintain a comprehensive infrastructure software configuration database/library of all supporting documentation. Maintain growth statistics, space forecasts, tape libraries, and software and hardware inventories.