Overview Pet Supplies Plus is looking for a an on-site Systems Administrator who will work on a hybrid basis 3-days per week to manage, troubleshoot, and optimize our systems and infrastructure. The ideal candidate will have a strong technical background in Windows environments, networking protocols, and system administration. This role will play a crucial role in ensuring the stability, security, and performance of our systems, enabling us to provide exceptional service to our customers. Responsibilities/QualificationsSystem Administrator key responsibilities include:
- Install, configure, and maintain Windows-based servers and network devices to ensure smooth and efficient operations.
- Monitor system performance, troubleshoot system issues, ensure maximum system uptime, review and address connectivity problems, and remedy security vulnerabilities.
- Manage Active Directory, including user and group account administration, permissions, and policies.
- Deploy and update software using technologies such as SCCM/Intune as well as conduct remote imaging and configurations.
- Assist in troubleshooting network-related problems and resolve hardware, software, and connectivity issues in a timely manner.
- Patch and maintain servers, workstations, SANs using SCCM, Intune and 3rd party patch management systems.
- Develop, track, revise and monitor policies and standards for allocation related to the use of information technology and computing resources and assure and sustain the integrity and security of network infrastructure.
- Monitor and patch software applications regularly with a schedule in place.
- Work daily with a helpdesk system such as Manage Engine's Service Desk Plus managing requests, tasks, changes, and projects.
- Manage and maintain regular backups and disaster recovery procedures to ensure data integrity and availability.
- Stay up to date with industry trends and best practices in network administration, security, and technology advancements.
- Participate in the planning and execution of network/system upgrades, migrations, and expansion projects.
- Manage remote applications such as Remote Apps and Beyond Trust appliances.
- Collaborate with cross-functional teams to support various IT initiatives and projects.
- Create and maintain comprehensive documentation of network configurations, processes, and procedures.
- Provide technical support and guidance to end-users and assist in resolving IT-related inquiries.
- Performs other duties and projects assigned by management.
Pawsome System Administrator candidates will have these key qualifications:
- Bachelor's degree in computer science, Information Technology, or a related field, or equivalent work experience.
- 8-10+ years of relevant windows system administration experience required.
- Ability to participate in a on call rotation 24x7.
- Strong proficiency in Windows Server operating systems (2016, 2019, 2022) and Active Directory management.
- Experience with Microsoft 365 including Exchange, Office 365, Intune, Entra, and Microsoft Security stack
- Experience with VMWare / Nutanix / Ubuntu / Azure
- Experience with networking protocols, including TCP/IP, DNS, DHCP, VPN, and LAN/WAN configurations.
- Experience with network security concepts, including firewalls, intrusion detection/prevention systems, and security best practices.
- Ability to troubleshoot and resolve hardware, software, and connectivity issues effectively.
- Excellent problem-solving skills and a proactive attitude towards network maintenance and optimization.
- Strong communication and interpersonal skills, with the ability to collaborate with cross-functional teams and communicate technical concepts to non-technical stakeholders.
- Ability to communicate highly technical information to both technical and nontechnical personnel.
- Experience with implementing monitoring software such as PRTG or Solarwinds.
- Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a fast-paced environment.
- Understanding of patching servers and workstations; and reviewing vulnerabilities using tools such as Nessus or Qualys.
#LI-SQ1 About Company Pet Supplies Plus is focused on making it easier to get better products for your pet. With over 730 locations in 44 states, the stores have a streamlined design making it easy to navigate a wide assortment of natural foods, hard goods and pet services. Friendly, knowledgeable staff get to know each pet and their owner by name and provide playful store experiences to remind them just how fun it is to own a pet. Pet Supplies Plus stores are large enough to house an incredible variety of food and equipment, yet small enough to still feel neighborly. Pet Supplies Plus is ranked No. 21 overall in Entrepreneur Magazine's 2024 Franchise 500® list and is the Top Full-Service Pet Supplies Franchise for its exceptional performance in areas including financial strength and stability, growth rate and system size. For more information, please visit www.petsuppliesplus.com. EOE STATEMENT We provide equal employment opportunities to all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment.