Withdrawal Management Services Tech I/II
: Job Details :

DescriptionPay Scale:$18.00 - $23.62 (WMS Tech I, Uncertified)$21.50 - $28.21 (WMS Tech II, Certified)JOB SUMMARY: Under the supervision of the Nursing Supervisor, the Withdrawal Management Services Tech (WMS) will work in conjunction with the RN/LPN to perform medication management for clients, perform routine medical procedures, triage, coordination of care, and to assist with WMS duties including intakes, transfers and discharges as needed.ESSENTIAL FUNCTIONS

Inventories all supplies and places orders as needed;

Takes and records vital signs/daily weights/blood glucose monitoring/insulin/injections;

Updates Kitchen staff on client count/dietary needs for meals;

Coordinates care with PCP office including:

Notification letter

Sets up follow-up PCP appointment for after graduation;

Assists with ride/transportation coordination for medical visits;

Cleans nursing station - sweep, mop, wipe down counters, empty trash, etc.;

Contacts on-call providers as needed for medical concerns;

Gathers health information to complete intake forms with new clients including nutritional screenings, health history and standing orders;

Answer phones, reviews emails and responds as appropriate;

Performs other related duties as assigned.

ORGANIZATIONAL RESPONSIBILITIES

Performs work in alignment with the BestCare's mission, vision, values;

Supports the organization's commitment to diversity, equity, and inclusion by fostering a culture of open-mindedness, cultural awareness, compassion, and respect for all individuals;

Strives to meet Program/Department goals and supports the organization's strategic goals;

Adheres to the organization's Code of Conduct, Business Ethics, Employee Handbook, and all other relevant policies, procedures, and other compliance needs;

Understands and maintains professionalism and confidentiality per HIPAA, 42 CFR, and Oregon Statutes;

Attends required program/staff meetings and completes assigned training timely and satisfactorily;

Ensures that any required certifications and/or licenses are kept current and renewed timely;

Works independently as well as participates as a positive, collaborative team member.

Performs other duties as needed.

QUALIFICATIONSEDUCATION AND/OR EXPERIENCE REQUIREMENTS:

• Degree required or High School Diploma (or equivalent) plus 2+ years' related experience required
• For individuals in recovery from substance-use disorder, must have maintained continuous recovery for the previous two years at the time of hire

LICENSES AND CERTIFICATIONS:

• WMS Tech II level (MS-2) CMA, CCMA, CNA or EMT certification required or
• WMS Tech I level (MS-1) no certifications required
• Must maintain a valid Oregon Driver License or ability to obtain one upon hire, and be insurable under the organization's auto liability coverage policy (minimum 21 years of age and with no Type A violations in the past 3 years, or three (3) or more Type B violations)
• Current BLS or ability to obtain within 3 months
• Current Oregon Food Handlers Card or ability to obtain within 1 month

PREFERRED:

• Bilingual in English/Spanish

REQUIRED COMPETENCIES: Must have demonstrated competency or ability to obtain competency within a reasonable period for each of the following:

• Proficiency in MS Office 365 (Word, Excel, Outlook), EHR databases, virtual meeting platforms, internet, and ability to learn new or updated software;
• Strong interpersonal and customer service skills;
• Strong communication skills (oral and written);
• Strong organizational skills and attention to detail, accuracy, and follow-through;
• Excellent time management skills with a proven ability to meet deadlines;
• Strong critical thinking and decision-making skills that can impact safety of self and others
• Ability to maintain confidentiality of privileged information in compliance with HIPAA, 42 CFR, the Employee Handbook and all privacy and security regulations
• Ability to build and maintain positive relationships;
• Ability to function well and use good judgment in a high-paced and at times stressful environment;
• Ability to manage conflict resolution and anger/fear/hostility/violence of others appropriately and effectively;
• Ability to work effectively and respectfully in a diverse, multi-cultural environment;
• Ability to work independently as well as participating as a positive, collaborative team member.

TOOLS AND EQUIPMENT USED: Standard office equipment including computer/laptop, copy/fax/scanning machine, printer, telephone or multi-line phone; Medical equipment including blood pressure cuff (digital and manual), pulse oximeter, digital thermometer, glucometers, venipuncture equipment, AED, stethoscope, gait belt, oxygen tanks and tubing, and in residential programs, C-PAP equipment.WORK ENVIRONMENT/PHYSICAL DEMANDS: The work environment is respectful, multi-cultural and inclusive, and the characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The position requires the employee to dress in a manner that meets the standards for professional attire at Best Care or per department-or job-specific requirements (See Dress Code Policy in Employee Handbook). Other conditions/demands include:

• Primarily indoors (95%)
• Must wear required Personal Protective Equipment (PPE)
• Must wear attire as prescribed for staff working in Medical Services
• Frequently sits at a desk, stands, walks, bends/stoops, reaches above/below shoulders, uses arms, wrists, hands, and grasps/squeezes
• Occasionally twists, crouches/squats
• Must be able to perform repetitive tasks/motions, have good manual dexterity
• Must be able to lift/carry up to 20 lbs. frequently and push/pull 21-75 pounds occasionally
• Must be able to hear alarms/telephone/audio/normal speaking voice
• Must have clarity of vision: Near (