Description
- Support care coordination prior to patient visits by:
- Communicates to provider any pertinent social determinants of health that may need to be addressed
- Maintain strict infection control standards in accord with CHS protocols and universal precautions OSHA and CLIA standards
- Communicate with patients in their preferred language, using interpretive services as necessary, and interpreting for provider if proficiency in language has been established
- Participate in quality and process improvement efforts in the department and the organization as requested or as directed
- Calling to confirm appointments and reason for visit, as directed
- Reviewing daily reports and patient electronic health record to identify gaps in care
- Gathering pertinent external documents to support patient visit
- Working with the PCMH team to anticipate patient and provider needs for visit
- Partnering with the PCMH team and the provider to maintain consistent patient flow
- Preparing exam rooms with supplies and maintaining equipment to ensure a safe environment
- Assisting with prior authorizations as needed
- Assist providers and nurses during patient visits by:
- Greeting patients and accompanying them to the clinical area
- Completing the intake and timely documentation of the reason for visit, accurate vital signs, height and weight, pain assessment in the electronic health record and reviewing referral status, patient self-management goals and other tasks as directed
- Contributing to a smooth flow of patients by monitoring the provider schedule
- Communicating pertinent information to the provider, including status and/or results of referrals, hospitalization, diagnostic imaging, and labs
- Supporting medication reconciliation by reviewing the medications list with the patient to verify current medications
- Supporting population health by discussing, investigating, and addressing gaps in care with the patient and provider
- Helping the patient identify self-management goals and documenting those goals as appropriate
- Performing Point of Care Testing per protocol
- Assisting with procedures as appropriate incorporating Joint Commission National Patient Safety Goals
- Ensuring patient has copies of educational materials and next visit information
- Contributes to the efforts and outcomes of the PCMH team and supports Population Health efforts between visits by
- Maintaining required training for competency of CPR, HIPAA and Compliance, Waived testing, Infection Control, sterilization (if appropriate), and other topics as assigned.
- Performing sterilization of instruments, if trained and deemed competent to do so
- Participating in outbound calling as assigned or as necessary to confirm appointments or bring patients into care
- Perform all duties in accordance with CHS Core Values, Compliance Program, and other policies and procedures
- Complete training and professional development requirements in a timely manner
- Perform other duties as assigned or directed
RequirementsMinimum educational qualifications required:
- High school diploma or equivalent
- Graduate of an accredited medical assisting or other clinical training program such as a nursing program
- National medical assisting certification from a qualifying certifying body (AAMA, NHA, NCCT, or AMT)
- CPR certification at the healthcare provider level or eligible to obtain certification within 90 days of hire
- Proficiency in the use of Microsoft Office applications, including Word and Outlook
- For Medical Assistant II, one or more of the following:
- Certified Medical Interpreter
- Certification in Sterilization
- Designation as a CLIA Waived Super User
- Designation as an Infection Control Liaison
Preferred knowledge/experience required beyond minimum qualification:
- One year of medical assisting experience, with prior experience in a clinic or hospital setting strongly preferred
- Experience working with socioeconomically diverse, multi-ethnic populations
- Written and oral proficiency in Spanish
- Written and oral proficiency in a language other than English
Other key factors:
- High level of comfort entering information into electronic health records
- Ability to work independently or with minimal supervision
- Ability to maintain a high level of confidentiality
- Ability to maintain focus, objectivity and professionalism in stressful situations
- Demonstrate a high level of professionalism at all times, including a professional appearance
- Ability to work in a fast-paced work environment with competing and/or changing priorities
- Ability to remain alert and attend to details
- Must be able to travel to various work-site locations on demand
- Clear and effective oral and written communication
- Requires working in a collaborative, team-based environment
- Ability to establish and maintain effective working relationship with patients, employees and the public