Work at Home Customer Service Agent (Full-Time& Part-Time) (NC)
: Job Details :

LOCATIONRemote Work-at-HomeJOB TYPEFull-Time & Part-TimePAY TYPESHourly + BonusSALARY$12.10 - $16.10 / hourBENEFITS & PERKSREMOTE REPRESENTATIVE: Work-From-Home, Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Flexible Schedules, Company Laptop, Daily Contests, Prizes, Casual Dress Code, Regular RaisesAPPLICATION DETAILSNo Resume Required, Entry-LevelPOSITION OVERVIEWMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week to resolve support issues, sell new products and services, and ensure best in class customer experience.To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.POSITION RESPONSIBILITIESKey Responsibilities:Listen to customers, understand their needs, and resolve customer issuesUtilize systems and technology to complete account management tasksRecognize sales opportunity and apply sales skills to upgradeExplain and position the products and processes with customersAppropriately escalate customer dissatisfaction with managerial teamEnsure first call resolution through problem solving and effective call handlingCANDIDATE QUALIFICATIONSQualifications:Must be 18 years of age or olderHigh school diploma or equivalentExcellent organizational, written, and oral communication skillsThe ability to type swiftly and accurately (20+ words a minute)Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)Basic understanding of Windows operating systemHighly reliable with the ability to maintain regular attendance and punctualityThe ability to evaluate, troubleshoot, and follow-up on customer issuesAn aptitude for conflict resolution, problem solving and negotiationMust be customer service orientedAbility to multi-task, stay focused and self-manageStrong team orientation and customer focusThe ability to thrive in a fast-paced environment where change and ambiguity are prevalentExcellent interpersonal skills and the ability to build relationships with your team and customersCONDITIONS OF EMPLOYMENTMust be authorized to work in the country where the job is based.Must be willing to submit to background and/or security investigation with a fingerprint.Must be willing to submit to drug screening.COMPENSATION DETAILSStandard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance. Employees earn paid time off as well as paid holidays and paid training opportunities. Benefits options and plans vary slightly by location.PHYSICAL REQUIREMENTSThis job operates in a professional office environment. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.REASONABLE ACCOMMODATIONConsistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship.DIVERSITY AND EQUALITYAt MCI, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications.ABOUT MCI (PARENT COMPANY)MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI has been recognized as one of Iowa's Fastest Growing Companies.DISCLAIMERThe purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job.#J-18808-Ljbffr