Work From Home Call Center Sales
: Job Details :

Position Overview

WORK FROM HOME CALL CENTER SALES

Are you looking to accelerate your career from the comfort of your own home? We are hiring call center sales representatives to join our work-at-home team. In this role, you will be helping existing customers continue their subscriptions and trials, acquire new customers, and provide customers with information on client products and services.

Schedules vary by site and program, and while some daytime schedules are available, openings are predominantly on the evening and weekend shifts. This is an entry-level position that offers on-the-job paid training. Compensation is commensurate with experience, and while prior call center experience isn't required, experience in sales, customer service, tech support, or back-office support is a plus. Candidates should be highly reliable, have excellent communication skills, and be willing to constantly learn on the job.

You will need a home broadband connection and your own Windows 10 PC.

Position Responsibilities

WHAT DOES A WORK AT HOME CONTACT CENTER REPRESENTATIVE DO?

This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure best in class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.

Our entry-level Contact Center Representatives are responsible for the following tasks:

Listen to customers, understand their needs, and resolve customer issues

Utilize systems and technology to complete account management tasks

Recognize sales opportunity and apply sales skills to upgrade

Explain and position the products and processes with customers

Appropriately escalate customer dissatisfaction with managerial team

Ensure first call resolution through problem solving and effective call handling

Standard Qualifications

WONDER IF YOU ARE A GOOD FIT?

Hiring Company provides all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Qualifications

Must be 18 years of age or older

High school diploma or equivalent

Excellent organizational, written, and oral communication skills

The ability to type swiftly and accurately (20+ words a minute)

Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

Basic understanding of Windows operating system

Highly reliable with the ability to maintain regular attendance and punctuality

The ability to evaluate, troubleshoot, and follow-up on customer issues

An aptitude for conflict resolution, problem solving and negotiation

Must be customer service oriented (empathetic, responsive, patient, and conscientious)

Ability to multi-task, stay focused and self manage

Strong team orientation and customer focus

The ability to thrive in a fast-paced environment where change and ambiguity are prevalent

Excellent interpersonal skills and the ability to build relationships with your team and customers

CONDITIONS

Must be authorized to work in their country of residence (The United States or Canada)

Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results

Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Physical Requirements

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Compensation, Benefits, Incentives, And Rewards

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

Do you have the right skills and experience for this role Read on to find out, and make your application.#J-18808-LjbffrRemote working/work at home options are available for this role.