Randstad is currently working with a reputable company in efforts to fill several Work from Home Customer Service positions. Details of these positions are below. If you are interested in this position, please apply to this posting. A resume must be submitted in order to be considered for this position. Duration: 2 month temporary assignment with potential to be hired on based on performance and attendance. Shift: Flexibility for an 8 hour shift between the hours of 7:00AM-11:00PM Monday-Sunday Pay: $17.00/hr. ($18.00/hr. for bilingual) Description:
- Handling incoming complex calls or outbound appointments offering compassion and empathy while using exceptional listening skills to identify customers' needs.
- Professionally answer calls and address caller inquiries as needed.
- Route calls as needed to appropriate resource.
- Perform research using available resources as needed to provide required information to callers.
- Complete necessary administrative work as needed and complete call logs accurately.
salary: $17 - $18 per hour shift: First work hours: 7 AM - 11 PM education: High School Responsibilities
Qualifications: - 1 year call center experience required
- Good verbal and written communication skills.
- Dependable and able to adhere to schedule.
- Effective problem solving skills.
- Effective listening skills.
- Customer service orientation.
- Attention to details.
Work from Home Equipment Requirements: - Must have a laptop or desktop computer with Windows 10 or better, 8GB of RAM installed and 256GB of storage
- USB Headset to plug into the computer
- Hardwired internet using an Ethernet cable
The essential functions of this role include:
working weekends Skills
Telephone Etiquette Empathy Customer support Customer Service Call Center Support Active Listening Interpersonal Sensitivity Basic Computer Skills Clerical Work Customer Relations Client Service Qualifications
Years of experience: 1 year Experience level: Experienced Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact ...@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). This posting is open for thirty (30) days.