Location: all cities,WA, USA
The One-Stop & Advising Center Office Assistant position is responsible for assisting the Advising and One-Stop team with supportive tasks and providing excellent customer service to students, faculty, staff, and community members. Much of this role involves understanding the new student onboarding and advising processes, and effectively guiding students through these processes.Provide excellent customer service to students, faculty, staff, and community members.
Assist students with the new student onboarding process, navigating registration, financial aid, New Student Advising, andother new student onboarding tasks.
Triage student inquiries in the One-Stop Center Zoom room and at the reception desk
Guide students through self-service online tools such as ctcLink and Navigate.
Assist the One-Stop and Advising Center staff with scheduling appointments and maintaining timely communication with students by checking voicemails, emails, participating in calling campaigns.
Create student parking passes, ID cards, and employee ID cards
Perform general office tasks including retrieving transcripts, inputting data, answering phones, scheduling appointments, distributing mail, and more.Excellent customer service skills.
Ability to work independently and effectively problem-solve student issues, with a willingness to learn and adapt.
Comfortable working with Microsoft Office Suite and Google Office applications.
Ability to work with diverse populations.
Ability to maintain professionalism via all forms of communication.
Be eligible for Work Study through financial aid, and be enrolled in at least 6 credits.Equal Employment Opportunity
Lower Columbia College provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, citizenship or immigration status, age, perceived or actual physical or mental disability, pregnancy, genetic information, sex, sexual orientation, gender identity, marital status, creed, religion, honorably discharged veteran or military status, or use of a trained guide dog or service animal as required by Title VI of the Civil Rights Act of 1964, Title VII of the Civil Rights Act of 1964, Title IX of the Educational Amendments of 1972, Sections 504 and 508 of the Rehabilitation Act of 1973, the Americans with Disabilities Act and ADA Amendment Act, the Age Discrimination Act of 1975, the Violence Against Women Reauthorization Act and Washington State's Law Against Discrimination, Chapter 49.60 RCW and their implementing regulations. All Inquiries regarding compliance with Title IX, access, equal opportunity and/or grievance procedures should be directed to Kendra Sprague, Vice President of Foundation, HR & Legal Affairs, 1600 Maple Street, PO Box 3010, Longview, WA 98632, ...@lowercolumbia.edu, Phone number, (360) ###-####, Phone number/TTY (800) ###-####.
* Learn more on our Non-Discrimination and Anti-Harassment page.
* The college is compliant with Title IX best practices. For more information, visit About Title IX.
* The college encourages qualified members of protected classes to apply.
Diversity, Equity & Inclusion
LCC celebrates and embraces diversity of all kinds, including differing beliefs, cultures, people, and experiences. We commit to institutional and individual changes that recognize, understand, and challenge patterns of social inequity and systemic disparities within our ever-changing world. For more information, see Diversity & Equity.
Jeanne Clery Statement: Notice of Availability of Annual Security and Fire Safety Report:
In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act of 1998, and as a part of the College's commitment to safety and security on campus, Lower Columbia College reports the mandated information about current campus policies concerning safety and security issues, the required statistics, and other related information for the past three (3) calendar years. Lower Columbia College's Annual Security and Fire Safety Report is available online at lowercolumbia.edu/CleryASFR.
Mission, Vision & Values
Our Mission, Vision & Values define our reason for being, and provide the framework for planning and improvement efforts at LCC. For details on LCC's Mission, Vision & Values, see our Strategic Plan.
Application Procedure and Requirements
An online application must be completed for consideration. Paper submissions or emailed materials will not be accepted. A complete application must also include the following documents (attached or in the online application itself):
* Resume
* Cover Letter (Letter of Interest)
* Work study award letter (please attach to application, if you are unable to attach during application process, this will be required prior to employment in a work study position)
* Unofficial transcripts (if applicable)
Upon request, accommodations are available for persons with disabilities for the Lower Columbia College hiring process. Please contact Human Resources to request an accommodation. The Human Resources Office is accessible to persons with disabilities.
Conditions of Employment
* If you are hired, you will need to provide proof of identity and documentation of U.S. citizenship or appropriate legal authorization to work for the duration of this position as required by the Immigration Reform Control Act of 1995.
* Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
* The College is committed to maintain an environment for teaching and learning which is free of drugs and alcohol.
Lower Columbia College Human Resources
For any questions regarding this job advertisement and/or department or campus culture, please call our Human Resources office at (360) ###-####, or email us directly at ...@lowercolumbia.edu.