Workforce and Shared Service Delivery Transformation Lead
: Job Details :

When you join VerizonYou want more out of a career. A place to share your ideas freely â even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do whatwe love â driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together â lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.What you'll be doing...Corporate Systems Group's (CSG) mission is to digitize Verizon's core processes to deliver real time insights and capabilities enabling differentiation to our customers, employees, shareholders and society driving growth and competitive advantage. We are the core of how VZ runs, supporting the corporate lines of business such as Finance, HR, Supply Chain, Commercial Billing / Settlements and Global Real Estate.The Workforce Transformation Lead is responsible for leading and managing the organization's workforce transformation initiatives, including automation. This role will work closely with leadership to analyze, design and implement workforce solutions to drive employee engagement, align to financial plan, mobilize strategic workforce plan and measure overall workforce effectiveness. The workforce transformation initiatives outcomes will be reported to leadership and stakeholders through the results management office (RMO).You will be responsible for the following but not limited to:Creating and implementing a strategic workforce framework integrated with capital planning and aligned with organization's long term goals.Designing workforce framework to be able to respond to changes in business conditions, demand, future skills and strategic direction at the resource unit level.Organizing initiatives to analyze, gather and clean data to enable insights for strategic or operational key workforce decisions.Partnering with product and engineering teams to lead design and implementation of workforce plan tooling and analytics solutions.Leveraging data and best practices to reposition critical roles through workforce planning to unlock strategic, financial and operational insights that drive optimal organizational performance and prioritization.Communicating workforce transformation initiatives and results via results management office to leadership and employees, emphasizing the vision and outcomes.Partnering with organizational change management leaders to support workforce transformation, including communication plans, training programs, and employee engagement strategies.What we're looking for...You'll need to have:Bachelor's degree or four or more years of work experience.Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.Experience in organizational change management and/or training development.Experience with workforce, cost and/or operating model transformations.Knowledge of change management principles, methodologies, training and tools.Experience with Agile delivery and operating model transformation.Knowledge of IT service management (ITSM) and continuous improvement frameworks.Even better if you have one or more of the following:Expertise in enhancing workforce functionality and readiness through automation.Masters in Business Administration.Able to align initiatives with organizational objectives to drive efficiency and scalability.Possess excellent communication and stakeholder management skills.Ability to work independently and collaboratively in a global, cross-functional environment.Exhibit good research, problem solving, and analytical skills, including excellent PowerPoint and Google Sheets / Excel capabilities, with impeccable analytical and business judgment.Experience with quantitative analysis and financial modeling skills and high proficiency in Excel.Ability to synthesize information quickly and present insights to leaders.Background or demonstrated interest in telecom, technology or media industries.Proven track record of problem identification, solution development, implementation and post-implementation monitoring and support.Possess good communication skills (long-form writing, Google slides/ PowerPoint and verbal).If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every even better  qualification listed above.Where you'll be workingIn this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.Scheduled Weekly Hours40Equal Employment OpportunityWe're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.#J-18808-Ljbffr