Location: Radford,VA, USA
Title: Workforce Services Office Manager
State Role Title: Program Administration Manager II/19212
Hiring Range: $56,650 - $71,703
Pay Band: 5
Agency: Department of Workforce Development and Advancement
Location: RADFORD
Agency Website: www.jobs.virginia.gov
Recruitment Type: General Public - G
Job Duties
Plans and directs the delivery of workforce service (WS) programs and services for the designated America's Job Center location. Manages the daily office activities related to program, resource and performance management; professional development; operations; customer service and relations; IT and database management; employer outreach and job services; and mandatory reporting. Oversees and ensures implementation of the goals and objectives of the WS Division, which strategically focuses on helping Virginia's employers connect with the workers they need to do business. As a key liaison to the business community, promotes agency services and programs; conducts employer outreach and training; makes presentations; serves on committees and/or boards; and participates in promotional and educational events.
Minimum Qualifications
Comprehensive knowledge of employment security issues related to the Virginia Unemployment Compensation, Wagner-Peyser, and Workforce Innovation and Opportunity Acts; the business community, government operations, and organizational structure of the service area; and workforce policies, procedures and service delivery models.
Strong leadership, administrative, strategic planning, quality assurance, oral and written communication, and computer skills (e.g., databases and Microsoft Office Professional or similar product).
Ability to manage daily operations of the local office; establish and maintain strong working relationships with various parties; manage staff and complex programs; conduct research and training; implement staff development and program objectives; collect, analyze and report data; assess and evaluate program performance, make recommendations, and implement changes; and manage assigned administrative functions (e.g., budget, facilities, IT, HR and procurement).
Additional Considerations
Considerable experience working with job service programs.
Possession of valid driver's license as significant statewide travel will be needed to manage multiple locations.
Progressive responsible experience managing VEC related programs (job services and/or unemployment insurance) and administrative programs and staff.
Certified Workforce Development Professional (CWDP) or related certification.
Special Instructions
You will be provided a confirmation of receipt when your application and/or rsum is submitted successfully. Please refer to Your Application in your account to check the status of your application for this position.
Diversity and inclusivity are at the heart of what we do in Virginia, and Virginia Works is committed to upholding these values in our employment opportunities across the Commonwealth to people from all backgrounds, including all races, ethnicities, genders, and abilities.
Contact Information
Name: Human Resources / Recruitment
Phone: For the most up-to-date status of your application, please refer to your Jobs.Virginia.Gov account. We do not provide application status updates via phone.
Email: For the most up-to-date status of your application, please refer to your Jobs.Virginia.Gov account. We do not provide application status updates via phone.
In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-###-####.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.