Episcopal SeniorLife Communities Mission: We provide high quality services from skilled nursing and restorative care to housing, assisted living and community-based wellness programs. We are committed to meeting each individual's needs, in a culturally competent manner, supporting family and loved ones through transitions, and fulfilling our pledge...Life. Inspired Every Day.The pay range is $18.75 - $24.62 /Hourly (Pay information will vary depending upon relevant experience for the position) and it's 30 hours per week.Workforce Success CoachThe WF Success Coach is an employee resource employees can access for one-on-one coaching to assist with identifying their career, education, and life goals, while collaborating with to create a Success Plan that will assist employees in achieving their career and life goals. The coach will assist in removing barriers to goals achievement through providing connection and assistance with any other needed resources outside of employment and other areas, as well as provide additional referrals/connections including but not exclusive of housing programs, reliable transportation, workplace conflict and childcare. The Coach will achieve an understanding, knowledge, and be cross-trained in all areas of bundled services (Employment, Education, Financial Coaching, and Income SupportCommunity Resources and Involvement with outside Agencies:
- Possess ability and willingness to refer employees appropriately and connect them to other interagency bundled services, and/or outside service providers
- Utilize data driven results to continue learning and improving
- Attend community events and professional development trainings/seminars
- Identify, cultivate, and maintain relationships with community partners
- Possess knowledge of community resources and community service providers within the Monroe and surrounding counties of Rochester, NY.
- Utilizes Coaching Model, Methods, and Techniques:
- Apply coaching techniques to provide support, encouragement, and motivate employees towards reaching their career and life goals
- Demonstrate an understanding of the coaching model, utilize motivational interviewing, and a strengths based approach
- Possess excellent communication skills, social/interpersonal skills and writing ability
- Assess barriers, explore resources, and provide accountability
- Adhere to confidentiality and professional boundaries
- Maintain organization and utilize efficient time management
- Exercise cultural competency and awareness
Skills, Duties, and Tasks Related to Financial Coaching
- Assist with defining and developing a working budget and prioritize their spending based on their goals and values
- Provide coaching to employees interested in developing, advancing and, changing their behaviors, and moving toward achieving career and life goals
- Utilize coaching techniques to help employees set and reach their goals
- Possess the ability to understand, interpret, and educate employees on topics and products, such as credit reports, credit scores, budgeting, banking/savings, asset building, Credit Karma, Mint.com, etc.
Skills, Duties, and Tasks Related to Employment Coaching
- Support, encourage, and guide employees in reaching their occupational goals
- Assist in developing, defining, achieving goals through the use of the success plan
- Identify barriers to employment with the employee and brainstorm ways to overcome them
- Utilize internal and external resources for free training that will support employees to advance in their career
- Support in life soft skills
- Identify, coordinate training to develop life soft skills.
- Support in holistic health goals including mental health
Skills, Duties, and Related to Income/Resource Support
- Assist in preventing or removing barriers by connecting employees to resources and other community services
- Coaching employees in Housing Plus program:
- Track if employees are following program guidelines and provide appropriate follow up as necessary, including action plans
- Crisis response: Assist with emergency needs as the arise
- Performs File and Data Maintenance
- Document and update all service delivery in agency database in a timely manner
- Maintain documentation in compliance with all grants
- Collect and provide monthly data reports to supervisor
- Conduct monthly, quarterly, and yearly evaluations and follow-ups to measure participant progress and collect data necessary for grants
- All other duties as assigned.
RequirementsQUALIFICATIONS: Excellent interpersonal communication and customer service skills. Ability to communicate both verbally and in writing. Must have excellent computer skills. (Excel, Microsoft Office, Human Resources software programs). Ability to interact courteously and tactfully. Good organizational skills and ability to handle confidential information.EDUCATION: Bachelor's degree in Human Resources/Social Work/Social Services/ Psychology or equivalent amount of education and experience. EXPERIENCE: Minimum of 2 years relevant experience required;
- Healthcare experience preferred.
- Fluency with ATS's and HRIS systems required.
- Must be proficient with Microsoft Office (Word, Excel, PowerPoint).
- Expertise with all social media platforms.
- Established Community services network/connections
OTHER:
- Strong attention to detail, time management, and organizational skills.
- Must be comfortable with social/in-person and electronic networking and building effective recruiting partnerships / relationships.
- Excellent verbal & written communication skills.
- Ability to accept supervision and constructive suggestions to improve service delivery
- Must have reliable transportation and a current driver's license
- Ability to work effectively independently and in a team
- Flexibility to work various hours and possibly evenings or weekends
- Participate in Fund Raising activities, extracurricular events, and intake services as requested
PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Performing duties of this job requires prolonged sitting, occasional walking and standing. Must be able to occasionally lift loads of 30 pounds without assistance and the ability to sit, talk, and hear is required. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, and the ability to adjust focus.WORKING CONDITIONS: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position may/will be required to provide direct care or have access to resident property or belongings.The majority of essential job duties are performed indoors, in a normal office environment. Employee may be exposed temperature fluctuations. SUPERVISORY RELATIONSHIP: The work is performed within established guidelines and requires periodic supervision. The employee exercises some initiative and independent judgment to effectively perform the essential job duties of this position.SAFETY RESPONSIBILITIES: Shall be fully acquainted with all safety policies and procedures of the Church Home. Takes an active role in all fire drills during the shift and/or emergencies for internal and external disasters as monitored by supervisor and incident manager. Must comply with facility in-service requirements.Maintain confidentiality of all information related to the organization, residents, participants, family and staff, that may be encountered, either formally or informally, during the normal course of business. This includes medical and treatment records, financial and human resources information.